Family and Tenancy Support Officer

Company Description

For over 45 years, Thrive Domestic Abuse Services has provided a haven for women, children and young people in Neath Port Talbot, helping them rebuild their lives and regain their independence in safe communities. We offer emergency accommodation, community-based services, support groups, therapeutic interventions, specialist children and young people services, as well as training and employment opportunities. Our mission is to prevent abuse, provide safe interventions, and enable individuals to progress from trauma to build successful, independent lives. We help the whole family to ensure the cycle of abuse is broken. We aim to encourage, enable, and empower everyone to achieve, regardless of their circumstances.

Role Description

Your role will be to work within Thrive's Housing Project to identify and address the support needs of individuals and families who are survivors of domestic abuse and reside within Thrive Housing accommodation. You will provide high-quality tenancy management support with a specific emphasis on providing practical and emotional support. You will have a good understanding of the risks and support needs of families experiencing domestic abuse, an ability to make service intervention decisions and experience of working with individuals who have multiple and complex needs. You will have experience of working within supported accommodation schemes which adhere to Fire, Health and Safety procedures and Psychologically-Informed Environment (PIE) principles.

You will be someone who can provide high-level specialist support to service users, ensuring excellent service standards. You will model high-quality practice in your work, ensuring that service user involvement and person-centred approaches are embedded in the support that you give. You will have a good understanding of social housing and tenancy management support. You will lead the management of planned and reactive repairs and maintenance of Thrive properties, ensuring quick turnaround on voids and lettings. You will be key in recording accurate service outcome data for use in reports to funders and ensuring that comprehensive records of outcomes and activities of the service are uploaded to our data management systems.

Apply and further information:To apply: Please complete an application form on our website, noting the deadline below.

Contact point for applications:

Kate Purchase / katep@thrivedas.org.uk / 01639 894864

Closing date: Monday 5th January 2026 at 9am

Interview date: Thursday 8th January 2026