Flow Navigator - INTERNAL

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3. If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum. This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed. Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.Job OverviewPLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD The ABUHB Flow Centre is an innovative new service that was set up to ensure that patients in the ABUHB area receive the best care to meet their needs first time. The Flow Centre is one of the first points of contact for patients accessing healthcare in the ABUHB area. It receives referrals from Primary Care and the Welsh Ambulance Service Trust (WAST) along with other referring agencies. The Flow Centre other function our internal transfer of patients between sites. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Following a period of training and evaluation staff will be expected to work alongside doctors and nurses to direct patients to the most suitable healthcare setting. This is a 24 hour service and will operate 365 days a year. The post holder will be employed by ABUHB and there may be a requirement to work flexibly to meet service demands. Main duties of the job We are looking to recruit a new Flow Navigator who will preferably have experience of working in a call centre style environment and some experience within in healthcare. Working as a Flow Navigator gives you the rare chance to be part of an exciting and evolving service. The role involves directing calls from GPs, Welsh Ambulance Service Trust(WAST) Paramedics and other healthcare professionals and directing patients to the most appropriate place first time. We are excited to hear from any individuals who can demonstrate the skills and aptitudes required to join the team. In exchange the Flow Centre will provide a commitment to deliver an in depth training programme required to work within the team. The candidate will require the drive and passion to undertake continual self-development and training whenever it should arise. Working for our organisation Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Aptitude and Abilities Essential criteria

• Advanced I.T skills.
• Ability work in a dynamic changing service
• Ability to work under pressure and remain calm and professional

Desirable criteria

• Ability to speak Welsh
• Knowledge of a range of medical conditions and clinical terminology

Experience Essential criteria

• Customer service
• Team working
• Good level of competence MS office programmes such as Word, Excel, PowerPoint and Outlook.

Desirable criteria

• Call centre experience
• A&E/MAU/SAU/WAST experience
• Experience of using various databases

Qualifications And Skills Desirable criteria

• Understanding of Flow Centre and Intersite transfers
• Knowledge of MAU,SAU and other areas within health board

Qualifications And Skills Essential criteria

• Knowledge of administrative procedures and systems, some of which are nonroutine, and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience
• Excellent I.T Skill
• Demonstrable communication and customer service skills
• Experience of using various databases

Desirable criteria

• Call centre experience
• Team working
• Knowledge of a range of medical conditions and clinical terminology