Health Records- Partial Booking and Validation Clerk

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable. Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob Overview An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. We Are Looking For Individuals Who Have

• Excellent telephone manner and communication skills
• Excellent organisational skills
• Excellent attention to detail
• Flexibility in working practices
• The ability to work as part of a team and on own initiative
• The ability to work under pressure to meet deadlines
• The ability to work at other locations
• The ability to work Saturday morning on a rotational basis

The Referral and Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time. You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced role, including dealing with the large volume of calls into the department by our internal Trainer. We can also offer many training and development opportunities to further progress your career within the service. If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you. Main duties of the job Provide a service to all acute service clinics within the Health Board

• Make, amend and cancel appointments
• Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection
• Processing referral letters
• Updating waiting list entries
• Maintain professional communication with service users and all disciplines of staff

Candidates are advised to ensure they refer to the attached Person Specification and use the ‘Supporting Information’ section of the application form to detail how they meet the various requirements. The ability to speak Welsh is Desirable for this role, or willingness to undertake training as required by the post; Welsh and/or English speakers are equally welcome to apply. Working for our organisation Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Experience Essential criteria

• Previous clerical experience and administrative processes
• Customer service experience
• Experience of dealing with the public

Desirable criteria

• Knowledge of WPAS, CWS and WG Guidelines

Skills and Attributes Essential criteria

• Excellent Telephone Manner
• Excellent Communication Skills

Desirable criteria

• Empathy, tact and diplomacy when dealing with difficult situations
• Flexible to the needs of the Service
• Ability to work and problem solve under pressure whilst achieving targets
• Demonstrate a commitment to achieving high quality standards of work
• Accurate and methodical in all aspects of work
• Remain professional at all times
• Ability to use own initiative and meet deadlines
• Ability to speak Welsh or a willingness to undertake training as required by the post

Other Essential criteria

• Knowledge of how to plan and prioritise
• Ability to work effectively with Clinicians and directorate Managers

Desirable criteria

• Ability to manage difficult situations
• Ability to develop good and effective employee relations
• Ability to maintain concentration with frequent interruptions from both staff and users of the service
• Understanding of Health Board policies and procedures including HR

Qualification and Knowledge Essential criteria

• Good standard of Education
• Knowledge of Admin procedures and systems, some of which are non-routine activities such as answering queries, progressing chasing, task related problem solving

Desirable criteria

• NVQ Level 3 or equivalent demonstrable experience
• Computer Literate
• Evidence of Continuous improvement