Health Records- Telephony Clerk -RW

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob Overview An exciting opportunity has arisen to join our busy and supportive team at St Woolos Hospital, working in either the Outpatient Departments or the Referral & Booking Centre. We are seeking dedicated individuals to play a vital role in delivering high-quality patient care. Excellent communication and organisational skills

• Strong attention to detail
• Ability to work well under pressure and meet deadlines
• Flexible approach to work, including Saturday morning rotations
• Team player with the capacity to work independently
• Previous reception or customer service experience preferred

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you. Main duties of the job Key Responsibilities

• Greet and assist patients in person or via telephone
• Schedule, amend, and cancel appointments
• Process referrals, clinic outcomes and update waiting lists
• Maintain professional communication with patients and staff
• Contribute to the efficient operation of our reception and booking services

Candidates are advised to ensure they refer to the attached Person Specification and use the 'Supporting Information' section of the application form to detail how they meet the various requirements. The ability to speak Welsh is Desirable for this post; Welsh and/or English speakers are equally welcome to apply. Working for our organisation Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Education Essential criteria

• Basic General Education
• Computer Literate
• Literate and Numerate
• A willingness to undertake and complete statutory and mandatory training
• A willingness to undertake future training

Desirable criteria

• Level 2 NVQ in Administration

Skills/Abilities Essential criteria

• Excellent Communication Skills
• Ability to meet deadlines
• Able to work well under pressure
• Ability to prioritise workload and achieve targets within given deadlines
• Ability to work flexibly either as part of a team or using own initiative
• A Polite and Professional phone manner

Experiance/Knowledge Essential criteria

• Previous Clerical experience
• Able to follow instructions
• Understanding of Team Working Ethos
• Knowledge of CWS PAS
• Customer Service dealing with the Public

Personal Attributes Essential criteria

• Accurate and Methodical
• Flexible approach to meet the needs of the Service
• Commitment to achieving high quality standards
• Willingness to work under direction but also a self-starter