Implementation Support Officer

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable. Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob Overview Join our dynamic and forward-thinking team at Aneurin Bevan University Health Board as a Medical Workforce eSystems Implementation Support Officer. In this exciting role, you’ll work closely with a supportive team to help deliver systems that make a real difference across our medical workforce. This is a great opportunity to collaborate with a wide range of staff, provide hands-on support and contribute to an evolving programme of work. If you’re passionate about digital transformation, enjoy working in a fast-paced environment, and want to contribute to meaningful change within the NHS, we’d love to hear from you. Main duties of the job

• System Implementation Support – Be a proactive member of the team in the rollout of medical workforce eSystems across the Health Board, ensuring systems are implemented effectively and meet organisational needs.
• Data Management & Reporting – Maintain accurate data, assist with data analysis, and contribute to reports measuring progress against project milestones and KPIs.
• Change Management & Problem Solving – Support the cultural and operational changes required for successful implementation, helping to identify and resolve issues proactively.
• Customer Service - Be the initial point of contact for the team, deal with incoming queries, prioritise them and escalate where required.
• Invoice Management - Assist the Medical Bank and Agency Liaison Manager with the management and timely processing of invoices.
• System Management - Be confident in the basic principles of the medical workforce eSystems to deal with relevant tasks.

Working for our organisation Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Skills & Attributes Essential criteria

• Experience of managing own workload & meeting deadlines
• Experience with Microsoft Office - Specifically Microsoft Excel and/or similar data platform - maintaining databases & basic data analysis
• Evidence of being involved in (not leading) organisational change
• Evidence of working as part of a team - with strong interpersonal and organisational skills
• Evidence of dealing with incoming queries, problem solving and resolution - or escalating as required

Desirable criteria

• Experience or understanding of the Medical Workforce (In particular Job Planning, Medical eRostering, Medical Locum Bank and Agency)
• Developed understanding and experience within the NHS/Public sector
• Experience of working in a project-based environment (Understanding of project documentation)

Qualifications Essential criteria

• Educated to diploma level or equivalent experience
• Evidence of continued study/development