Neurophysiology Booking Clerk

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob Overview We welcome applications for enthusiastic and motivated individuals to join the booking team within the Neurophysiology Department based in St Woolos Hospital, Newport. Reporting to the Service Improvement Manager , you will be well supported, become valued members of team and encouraged to develop in this role. Main duties of the job The role will involve booking and managing a range of outpatient clinics, managing the respective waiting lists and working to the vision of the Division of Medicine Directorates. Oversee efficient & optimum clinic utilisation, highlighting if there are problems with clinic capacity. An up-to-date knowledge of outpatient clinics will be required to enable the post holder to make, amend and cancel appointments, handle telephone; the post-holder will need a working knowledge of all clinics. The role will range from handling Consultant, Dr and Patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Working for our organisation Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Personal Attributes Essential criteria

• Excellent communication skills
• Ability to work effectively with clinicians/Directorate Managers
• Ability to manage difficult situations
• Ability to develop good and effective employee relations
• Ability to maintain concentration with frequent interruptions from both staff and users of the service

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification

Knowledge Essential criteria

• Detailed knowledge of Myrddin
• Knowledge of CWS
• Knowledge of how to plan and prioritise

Desirable criteria

• Understanding of Health Board policies and procedures including HR
• Knowledge of WG guidelines
• Welsh Speaker

Experience Essential criteria

• Previous clerical experience and Administration Processes

Desirable criteria

• Customer Service Experience
• Experience of dealing with the public

Skills/Abilities Essential criteria

• Excellent Telephone Manner
• Excellent Communication Skills
• Empathy, tact and diplomacy when dealing with difficult situations
• Flexible to the needs of the service
• Ability to work and problem solve under pressure whilst achieving targets
• Demonstrate a commitment to achieving high quality standards of work
• Accurate and methodical in all aspects of work
• Remain professional at all times
• Ability to use initiative and meet deadlines

Desirable criteria

• Meets all desirable criteria as per attached job description/person specification

Education/Qualifications Essential criteria

• Good Standard of Education
• Computer Literate
• Evidence of continuous professional development
• Knowledge of Administration Processes
• Business Administration level 3 NVQ or equivalent

Desirable criteria

• Knowledge of Patient Administration System
• Customer Service Training