Service Improvement Manager - Cleaning

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob Overview Are you passionate about driving service excellence and modernisation in healthcare cleaning services? Aneurin Bevan University Health Board is seeking a dynamic and experienced Service Improvement Manager – Cleaning to lead strategic improvements across our Facilities Directorate. This pivotal role supports the delivery of high-quality, cost-effective cleaning services aligned with national standards and Infection Prevention and Control (IPAC) guidance. You will lead service improvement programmes, manage complex projects, and work collaboratively with clinical colleagues and operational teams to enhance patient experience and environmental cleanliness. The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply. Main duties of the job

• Lead and manage cleaning service improvement and modernisation projects across the Health Board.
• Develop and implement policies, cleaning schedules, and service standardisation across multiple sites.
• Analyse performance data from systems such as Synbiotix, Oracle, and Finance BI to identify improvement opportunities.
• Present findings and recommendations to divisional and operational management teams.
• Manage the environmental cleanliness audit function, including budget oversight and team leadership.
• Collaborate with IPAC, procurement, finance, and external partners to deliver service enhancements.
• Support divisional complaints processes and contribute to operational meetings.
• Drive technological improvements in cleaning administration and reporting systems.
• Formulate business cases and service level agreements for existing new initiatives
• Represent the division at internal and external meetings and support change management processes.

Working for our organisation Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Education & Training Essential criteria

• Qualified to degree level or equivalent experience in senior administrative role.
• Postgraduate diploma level training or experience in management or project management.
• Evidence of continuing professional development.

Desirable criteria

• ECDL qualification.
• PRINCE project management qualification.

Knowledge & Experience Essential criteria

• Proven experience of project management, modernisation or remodelling of services
• Knowledge of data protection and confidentiality issues.
• Knowledge of report writing to a high standard
• Knowledge of writing and implementing operational policies
• Experience and knowledge of complaints management

Desirable criteria

• Experience of financial planning and monitoring

Skills Essential criteria

• Ability to develop and monitor policies and procedures
• Able to deal with difficult/challenging situations with tact and sensitivity
• Excellent written & verbal communication skills with all levels of staff
• Ability to establish good working relationships at all levels
• Ability to demonstrate excellent prioritisation, organisation and time management skills
• Able to use initiative and judgement in dealing with day to day issues and queries
• Ability to analyse complex information and problems and deliver practical and workable solutions to address them.
• Ability to prioritise conflicting workloads in the face of competing demands.
• Change management skills
• Team player and approachable manner

Desirable criteria

• Facilitation skills (small groups)

Personal Attributes Essential criteria

• Passionate, enthusiastic and committed to providing a quality service
• Excellent organisational and planning skills.
• Good negotiation, persuasive, motivational & influencing skills.
• Show resilience, stamina and reliability under sustained pressure.
• Politically aware.

Other Essential criteria

• The ability to travel between sites within the Health Board as demanded by the job role
• Commitment to personal development and development of others.

Desirable criteria

• Welsh Language Skills