Customer Success Manager

Customer Success Manager - InsurTech SaaSAbout the company

• Fast-growing SaaS technology firm delivering risk, intelligence, and analytics solutions to clients across the insurance and financial services sectors
• Headquartered in London with a mission to help businesses make smarter, data-driven decisions through real-time insight and automation
• Known for combining deep sector expertise with innovative software to drive compliance, efficiency, and growth for global clients
• Currently scaling its Customer Success function to enhance customer outcomes and long-term value

About the role

• Manage and nurture a portfolio of key customer relationships, ensuring they achieve maximum value from the platform
• Act as a trusted advisor, helping clients realise measurable outcomes and embed the product into their core workflows
• Drive renewals, retention, and upsell opportunities through proactive engagement and insight-led conversations
• Collaborate cross-functionally with product, sales, and delivery teams to ensure timely and successful implementation of solutions
• Provide tailored training and support, ensuring adoption, satisfaction, and advocacy across the customer base
• Track and report on customer health, satisfaction, and revenue metrics, ensuring transparency and accountability
• Play a pivotal role in refining customer success processes as the business scales

About you

• 2+ years’ experience in a Customer Success role within a fast-paced SaaS environment
• Proven ability to manage complex client relationships in the insurance space and deliver strong retention and growth outcomes
• Commercially minded, with experience identifying upsell opportunities and driving Net Revenue Retention (NRR)
• Strong problem-solving skills with the ability to understand customer challenges and translate them into actionable solutions
• Experienced with Customer Success platforms (e.g. ChurnZero, Gainsight) and CRMs (e.g. Salesforce, HubSpot)
• Logical, organised, and passionate about helping customers succeed through technology

Package

• £60,000 base + 20% bonus
• HYBRID - 2 days p/w in Central London
• 25 days’ annual leave plus bank holidays
• Private healthcare and pension scheme
• Opportunity to join a rapidly growing SaaS business with strong progression potential

Arius Recruit connects experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics, and Financial Crime software.

Arius Recruit Ltd is acting as an employment agency in relation to this vacancy.