Service Receptionist

We’re recruiting for a Receptionist to join our busy service department at our Aberdeen Service Centre. We Offer

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression

Hours Full time: Monday – Friday 8am – 5.30pm About The Role At Arnold Clark, we believe that first impressions count, and that outstanding customer service should begin from before our customers enter the showroom. As a Service Receptionist, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner, you’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile. Day-to-day duties

• Acting as the first point of contact for our customers via phone.
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently.
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after.
• Manage pre-calls prior customer’s bookings to confirm finer details and manage expectations.
• Organising job cards prior to bookings to ensure speedy process at the point of drop off.

Essential Skills

• A fantastic telephone manner.
• Excellent interpersonal skills.
• A genuine interest in delivering excellent service and going above and beyond for our customers.
• The confidence to work independently and also as part of a team.
• Highly organised with the ability to multi-task.

Nice To Have (but Not Essential)

• Knowledge of Cisco telephony (training will be given).
• An understanding of Microsoft Office and Excel.

Our Culture Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals. To find out more about Life at Arnold Clark , visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.