Account Manager

About us Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Welcome to Kering Beauté

Established in 2023, Kering Beauté aims to create value for the Group and its Houses. In 2023, Kering directly invested in its very own Beauty division, with the creation of Kering Beauté. Bolstered by its industry-leading team, the entity seeks to support the Group’s Houses to develop their Beauty businesses to become growth drivers. The new entity’s teams place innovation and creativity at the heart of their business model to fashion tomorrow’s Beauty – at once sustainable and responsible.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

About the roles

We are seeking for Account Manager for our exciting new Balenciaga Counter in Selfridges Birmingham.

With a passion for luxury and fashion, the drive and determination to make a difference and the desire to shape the future of our business. This role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors.

Key responsibilities

Including but not limited to:

• Product Knowledge and Team Leadership:

Develop a comprehensive understanding of Creed Fragrances and ensure your team is equally knowledgeable.

Provide guidance, motivation and ongoing training to Luxury brand Ambassadors.

• Sales Excellence and Stock Management:

Strategically achieve sales targets and maintain optimal stock levels. Deliver exceptional customer service to create memorable experiences and foster brand loyalty.

Uphold impeccable standards of visual merchandising at the fragrance counter.

• Relationship Management:

Cultivate and maintain strong relationships with stakeholders, both internally and externally.

Collaborate with external agencies to execute promotional activities effectively.

• Compliance and Administration:

Ensure adherence to company policies and streamline administrative processes for efficiency.

• Market Awareness:

Stay informed about industry trends and aprovide strategic insights to enhance business performance.

• Communication and Reporting:

Maintain transparent communication channels with superiors and stakeholders.

Provide regular reports on sales performance and relevant activities.

• Leadership and Motivation:

Exemplify positive leadership qualities and promptly address any challenges within the team.

Clearly communicate expectations and provide onging support and guidance.

• Promotional Activities:

Identify and capitalise on promotional opportunities to maximise brand visibility and sales.

Collaborate with relevant parties to ensure the success of promotional initiatives.

Qualifications and Skills:

• Proven track record in retail sales and management, particularly within the luxury fragrance or beauty sector.
• Exceptional leadership abilities and effective team management skills.
• Extensive knowledge of luxury products, with a focus on fragrances.
• Demonstrate ability to exceed sales targets and drive business growth.
• Strong organisational skills and proficiency in administrative tasks.
• Familiarity with retail industry regulations and compliance standards

This role is full time, 5 days per week, 37.5 hours and based in Selfridges Birmingham.

Line of reporting:This role reports into the Sales and Education ManagerJob Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kering Beauté UK&I. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

Kering Beauté is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.__We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.