Director of Operations

You'll report to the Managing Director, Central Solutions, the role holder will develop and lead operational excellence and best business practice, specifically within our Cleaning, Security and Integrated Services sector; optimising our service(s) and value offering to customers to achieve performance targets.

You will bring innovation, leadership, clear financial focus and growth and ensure a high-performance culture within your remit. This is an active and visible role within a growing division requiring strong leadership competence in addition to entrepreneurial ability. Client interaction is significant and excellent relationship management skills are required.

Key Responsibilities

• Oversee day to day operations of role portfolio.
• Develop and implement process improvements to enhance service quality and efficiency.
• Experience in the cleaning, associated services and integrated services market within the sector is essential.
• Proven experience in a senior operational management role managing multi service lines, multiple sites and people.
• Collaboration with executive-level management in the development of performance goals and long-term operational plans
• Set strategic goals for operational efficiency and increased productivity
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles for our key initiatives
• Analyse current operational processes and performance, recommending solutions for improvement
• Build and maintain relationships with all department leads, external partners and vendors to make decisions regarding operational activity and strategic goals
• Devise strategies to ensure growth of programs company-wide, identifying and implementing process improvements that will maximise output and minimise costs
• Commercial experience of managing significant budgets with the ability to demonstrate and implement initiatives to measure and improve financial targets.
• This role will require significant interaction at all levels within the Company and with internal stakeholders and external clients so excellent communication and influencing skills are required.
• High degree of involvement in supporting business development activity including quotes / tender submissions and client presentations.
• The individual will possess excellent leadership and motivational skills in order to create a high performing team and will coach and develop team members to achieve their potential and will have an inspiring and engaging management style.
• Self-motivated and able to work on own initiative often in challenging situations as well as being a collaborative team player who will support colleagues and provide ideas to improve the whole team effort.
• Ensure full compliance with Industry Standards, relevant employment legislation, ISO and Company procedures & policies
• Maintain an absolute focus on Health and Safety at all times ensuring a safe working environment and full compliance with health and safety legislation

Key working relationships

• Business unit Senior Leadership Team
• GB Executive Team
• Human Resources
• People & Payroll Service
• Customer Experience
• Health & Safety
• Clients
• Frontline Teams

Knowledge, experience and skills

• A relevant Business Degree, experience to similar level or equivalent
• Proven experience (5+ years) senior leadership role in an appropriate field.
• Superior knowledge of multiple operational functions and principles, including finance, customer service, operations and people management
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Strong working knowledge of industry regulations and legislative guidelines
• A successful track record of operating at a strategic level, building strong client relationships and value-based management
• Ability to remove barriers and drive innovation throughout the organisation and demonstrate creative and effective ways to motivate teams
• Ability to use a creative approach to influence at all levels, leading the team to meet demanding targets and deadlines within a modern, fast-paced environment and creating a “can do” culture
• Entrepreneurial spirit, together with an energy and passion to develop a successful and growing division
• Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Effective communication and negotiation skills, capable of building lasting client relationships.
• A passion for providing first class customer service
• A strong and motivated leader with the ability to lead by example
• An excellent influencer at all organisational levels, including the ability to develop credibility quickly with Senior Managers/decision makers