Business Support Officer

PermanentGrade B - £28,598 - £34,434Consultation grade - subject to formal evaluation under the Pay Equity ReviewWorking 36.5 hours per weekBusiness Support Officer – Perry Tree CentreAre you a proactive and resilient individual who thrives in a fast-paced environment? Do you enjoy being the welcoming face of a busy, customer-focused team and have a passion for driving improvement and change? If so, we’d love to hear from you! We are seeking an experienced Business Support Officer to join our team at the Perry Tree Centre. This is a fantastic opportunity to take on a busy reception/front-of-house role, where you’ll be the first point of contact for visitors, professionals, and members of the public. You’ll play a vital part in ensuring the smooth running of the centre by delivering excellent customer service, handling enquiries, and supporting the team with a range of administrative tasks. Please note: This is not a care role. While you’ll be based in a care environment, your responsibilities will focus on business support, reception duties, and service coordination—not direct care provision. It’s a rare and exciting time to join the team, as the care centres are currently transitioning to a new integrated model of service delivery. You’ll be part of a forward-thinking team that’s embracing change and working collaboratively to improve outcomes for the people we support. You’ll be joining a hardworking and dedicated group of colleagues who will support you every step of the way and ensure you quickly become a valued member of the team. What We’re Looking For

• A confident self-starter who can use their initiative and make suggestions to improve and implement change.
• Someone resilient and adaptable, able to manage a wide range of business support tasks efficiently and within tight deadlines.
• A strong communicator who can engage effectively with a variety of stakeholders, both internally and externally.
• Excellent organisational and problem-solving skills, with a keen eye for detail.
• Strong skills in IT applications (Microsoft Applications)

What You’ll Be Doing

• Supporting at the Perry Tree Centre with a variety of business support functions.
• Investigating and resolving issues as they arise, ensuring high standards are maintained.
• Contributing to the continuous improvement of processes and systems within the centre.
• Collaborating with colleagues to ensure service needs are met.
• Banking Monies in accordance with financial procedures.

If you’re ready to take on a new challenge and make a real impact, don’t wait – apply now and join our team The successful candidate will be based full-time at Perry Tree Care Centre, front of house, with no opportunities to work from home. For any informal enquires please contact: Resourcing@birmingham.gov.uk Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered. We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.