Technical Services Engineer

Job Title: Technical Services Engineer Location: Belfast Why join us? If youre looking for a role thats more than just closing tickets, this could be the perfect step in your career. As a Technical Services Engineer, youll be the go-to expert for our customers helping them solve problems, discover solutions, and get the most from our products. No two days are the same: one day you might be deep diving into a bug investigation, and the next youll be working on migrations, onboarding, or creating knowledge base articles that thousands of users rely on. This Role Is Ideal If You

• Love solving technical problems while keeping the customer at the heart of everything you do
• Want exposure to a wide range of technologies and challenges
• Enjoy working in a collaborative environment where your ideas and input matter
• Are looking for a clear path for growth in tech support, product engineering, or operations

What Youll Be Doing

• Acting as the primary contact for customer queries across phone, email, and live chat
• Troubleshooting and owning tickets through to resolution
• Building strong, positive relationships with customers and colleagues alike
• Learning the ins and outs of our products and becoming a trusted expert
• Supporting a wide variety of areas: technical support, migrations, bespoke templates, bug investigations, and more
• Liaising with internal teams and third parties to ensure smooth and timely solutions
• Contributing to knowledge base articles and sharing best practice

What Youll Bring

• Some experience with IT support or a strong technical foundation (graduates welcome!)
• Familiarity with databases (SQL Server preferred), Windows OS, and Microsoft Office
• Great communication skills - youre confident, approachable, and customer-focused
• An organised, proactive approach to solving problems and managing your time
• A genuine enthusiasm for learning new technologies and developing your skills

Nice-to-have (but Not Essential)

• SQL Server / report writing
• Experience with Freshdesk, Intercom, or YouTrack
• Knowledge of web technologies

Why youll love it here

• Competitive salary + pension
• 25 days holiday (plus bank holidays) and a 'birthday' holiday
• Volunteer leave to help support local communities
• Numerous Health and Wellbeing initiatives from cash plans to mental health support
• Family is important to us so we offer enhanced maternity and paternity
• Free Mortgage advice
• Life Assurance and income protection
• Perks and discounts including Cycle to Work
• Clear opportunities for career progression, whether you want to go deeper into technical expertise, leadership, or product-focused roles
• Supportive team culture where collaboration and personal growth are encouraged
• Exposure to a wide range of technologies and industries