Interim Service Manager

Job OverviewCamden Adults Service is offering an exciting opportunity for an experienced and substantive Band 8A operational lead to step into a Band 8B Interim Service Manager role for a secondment period of 6 months. The role has arisen due to an unplanned absence within the Camden Adult Services Senior Management Team (SMT), and the core responsibility is to provide day-to-day operational leadership and support to operational service leads and team leaders within the Camden adult portfolio. The role is primarily one of oversight, working with the active support of other members of the SMT, to ensure services are held to account for performance, with direct delivery of management supervision to relevant operational leads. The successful applicant will be required to work flexibly to provide support across some of the Long-Term Condition Services. The successful candidate will be expected to start immediately after the interview, and should expect to allocate a proportion of their weekly time to the responsibilities required. The successful candidate must be able to delegate some of their current Band 8A responsibilities whilst undertaking this enhanced role. Main duties of the job The postholder will be responsible for overseeing all operational aspects of the clinical and administrative services covering the Services. The postholder will work closely with services to bring them together where there is benefit in doing so for clinical and operational alignment, support and development. The Services are a portfolio with a mixture of well-established, recently set up and yet to be set up specialist services. Camden Adult Services have gained recognition for innovative and high-quality care provision across North Central London Integrated Care System (NCL ICS). As Service Manager, the postholder will be responsible for overseeing all operational aspects of the portfolio. The postholder will develop credible relationships with: NCL CCG, Acute Trusts, GP Federations, Public Health and Local Authority Colleagues with a view to maintain and develop excellent high-performing services for our patient populations Key duties will include:

• Ensuring services are performing to expectations against supervision, mandatory training, recruitment, annual leave, rostering
• Being the first point of contact for staff queries and challenges
• Having oversight of budgets and supporting CIP delivery
• Ensuring cascaded information is shared appropriately with teams

Working for our organisation CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run. With every new employee we are hoping to find our future leaders and will support our staff by providing opportunities to develop your career. With a diverse culture and equally diverse range of opportunities across mental health, community services, emotional disorder, neurodevelopmental disorders, enhancement treatment and more whatever stage of your career you're at, there's always a place for you at CNWL. Detailed Job Description And Main Responsibilities MAIN DUTIES AND RESPONSIBILITIES Working in partnership with the senior leads across the teams, the key responsibilities include:

• To line manage staff (as identified), ensuring that individual staff performance, appraisal and development is

robustly undertaken to optimise both individual and organisational performance and that all staff have access to continuing professional development and education to maximise performance, engagement and retention.

• To have overall responsibility to ensure the Services perform effectively in-service delivery and ensure safe

practice, positive communication, promoting both multi-disciplinary and multi-agency working

• To act as a senior leader influencing multi-disciplinary staff to make operational change, ensuring that

service improvements are acceptable and sustainable across both professional and organisational boundaries

• To work alongside key colleagues to develop appropriate and constructive relationships both within and

external to the organisation

• To support negotiations with key commissioning partners including NCL ICB, NCL ICS, acute/mental

Health/primary Care/other Community Providers, Local Authorities And Local/national Charities

• To work with service Team Leaders to ensure the implementation of systems to capture key performance

indicators and initiatives and support service Team Leaders in performance management as required

• To support the operation and enhancement of methods to ensure the inclusion of patients’ and carers’

perspectives within service development

• To provide leadership and support where required within a complex, multi-agency service system taking a

‘whole systems’ approach, while working in partnership with the Trusts’ Quality Improvement programme.

• To have overall responsibility of the Services’ budget, ensuring service leads effectively and efficiently

manage their individual budgets.

• To monitor expenditure and income, ensuring that transformational programmes such as QIPPs and CIPs are

factored within budget management set against control targets. Key Relationships

• Camden Integrated Adult Services comprising: Rapid Access services, Camden Integrated

Community Health, Long-Term Conditions, Specialist Palliative Care, Carelink and Phlebotomy and St Pancras Rehabilitation Unit

• Corporate Teams including: finance, human resources, business & transformation, performance and

NOCLOR

• Primary Care Clinicians and other practitioners
• GP Federation Clinical Directors
• ICBs
• ICS partners
• Local Authorities
• Acute partners including: University College London Hospital, Royal Free Hospital and Whittington Health
• Independent and voluntary sector care providers

Dimension Staff: To have managerial responsibility for all staff within the specific services agreed for the post. Specific Duties and Responsibilities Leadership:

• To provide leadership and direction to staff within the Services portfolio to deliver their objectives by

ensuring these are aligned with the Trust values, vision, strategy and priorities

• To promote a leadership style that acknowledges staff contribution and enhances motivation across all

teams within the Services

• To lead the planning, reviewing and reporting on financial, performance and quality assurance plans for all

the Services

• To work in partnership with the respective leads to plan and manage the implementation of projects and the

Services strategy and vision to modernise services and to improve facilities and working practices to meet organisational and service delivery plans, whilst ensuring high-quality patient-centred care is delivered

• To participate in joint working with internal and external partners in the development and delivery of

integrated service models and new and innovative packages which address inequalities for people accessing services.

• To ensure that all key national and local targets relating to finance, governance, productivity and

performance are met by the various services, taking appropriate action to address any variances.

• To investigate complaints and incidents as appropriate under the relevant procedures and ensure action is

taken to address issues of concern and prevent reoccurrence of similar events through shared learning.

• Lead for Business Continuity Planning (BCP) for the Services. Support the ongoing development of BCPs and

work with service leads to ensure service specific elements are monitored on a regular basis

• Ensure that environmental standards are appropriate for safe and clean care delivery.
• To deputise for the Head of Camden Integrated Adult Services as required.

Finance: To ensure service leads make effective use resources and that they are mindful of their responsibility for budget control and clinical efficiency and safety, including strategies to improve patient flow and clinical volumes.

• To monitor the Services budgets (including income and expenditure), ensuring services minimise costs and

operate effectively within their allocated resources.

• Ensure all services have strong financial service performance against plans through identification of

problems at an early stage and where necessary initiate corrective action/measures

• Identify cost pressures and cost improvements for the budget and draft business cases as required in

collaboration with the Finance Team.

• To operate within the Standard Financial Instructions set out to ensure that our financial transactions are

carried out in accordance with the law and government policy in order to achieve probity, accuracy, economy, efficiency and effectiveness. Managing the Workforce:

• To achieve results through people by successful objective-setting, performance review, appraisals, 1:1s,

motivation, delegation and empowerment using the principles outlined in SCARF (safe, compassionate, accountable, reflective and fair).

• To have overall responsibility in consistently managing staff with Trust HR policies, procedures and

frameworks.

• To ensure service leads follow policy and good practice in order to have effective systems in place for

recruitment, appraisal, supervision, mandatory training and performance management.

• To ensure that all staff perform their duties in line with their relevant Professional Regulatory Bodies and

local policies and procedures.

• To motivate and develop teams so as to maintain high levels of staff morale and a culture characterised by

psychological safety and openness ensuring that the voice of staff is heard and valued.

• To ensure implementation of national and Trust workforce initiatives, including improving working lives, and

European working time directives.

• To work with the Head of Camden Integrated Adult Services to make recommendations on skill-mix

composition, role redesign and changes to working practices in order to continually strive for innovation, improved quality and delivery of the Trust’s objectives.

• To work with Learning and Development and higher educational institutions to support clinical placements

for students ensuring adequate support mechanisms are in place.

• To support and promote effective communication internally and externally within the Trust.

Person specification Education And Qualifications Essential criteria

• Educated to Masters level or have sufficient equivalent experience in an operational role
• Recent CPD evidence

Desirable criteria

• Project management qualification Health or Social Care qualification

Previous Experience Essential criteria

• Significant experience working in an operational role in a health or social care setting
• Project management within a complex, multiagency service system with a sound trackrecord of successfully leading substantial change management programmes
• Team management, including recruitment, appraisals and staff development
• Evidence of previous partnership working
• Experience of dealing with complaints

Desirable criteria

• Experience of Community Healthcare Services in the NHS
• Experience of setting up and bedding in new services

skills and knowledge Essential criteria

• Good and clear presentation skills