Programme Manager

At Cicor Newport, we foster a culture of growth and development. You will be part of a supportive team that encourages initiative and values your contributions. Our environment is designed to empower you to take ownership of your work and advance your career. This role offers significant opportunities for professional development and career progression. You will have the chance to work on diverse projects, gain hands-on experience, and develop your skills in a forward-thinking company. If you are passionate about electronics and eager to take the next step in your career, we invite you to apply and join our team at Cicor Newport, where your expertise and initiative will be recognized and rewarded. Primary Job Purpose The Programme Manager (PM) serves as the main point of contact for the customer, overseeing all operational and financial aspects of assigned customer accounts, including costs, pricing, profitability, working capital, and customer service. Collaborating closely with the Head of Programmes, the PM works to expand business opportunities across the customer's divisions and sites, fostering growth and enhancing relationships. Requirements of the role Growth

• Lead their customer focused team with clarity and compassion, fostering exceptional customer service to drive both short-term wins and long-term growth opportunities.
• Utilize our suite of account management tools, CRM (Customer Relationship Management) systems, ERP (Enterprise Resource Planning) systems.
• Nurture meaningful and lasting customer relationships, prioritizing a holistic approach to customer satisfaction and striving for consistently high NPS (Net Promoter Score) ratings.
• Continuously deepen your understanding of our customers, Cicor Newport, and the industry landscape to deliver genuine and sustainable value to our clients.

Financial Management

• Support the maintenance of high levels of gross margin and operating profit, prioritizing financial stability and growth.
• Ensure all Cicor systems (EFACS, CRM, etc.) are kept up-to-date with the latest standards.
• Provide accurate and timely financial forecasting for revenue, order intake, and order book, supporting informed decision-making and strategic planning efforts.

Working Capital & Risk

• Take ownership of collecting accounts receivables within agreed-upon terms, maintaining healthy cash flow.
• Promptly address excess and obsolete material claims.
• Take charge of resolving customer pricing discrepancies promptly and accurately, ensuring fair and transparent transactions.
• Maintain and execute customer contracts (MSA, MEPA) diligently, mitigatin

Relationship Management

• Act as the primary point of contact for customer operational relationships, focusing on ensuring satisfaction, resolving issues, and managing escalations effectively.
• Collaborate with teams across Cicor to ensure exceptional operational execution, meeting organisational KPI’s.
• Conduct regular customer meetings, with the appropriate cadence including quarterly business reviews, fostering open communication and alignment.

Reporting

• Utilize standardized tools and processes to provide regular reports to the Cicor management team on customer and account status.
• Contribute to monthly SIOP meetings and the annual strategic/budget planning process.

Competency To Perform This Role Successfully, The Individual Must

• Uphold confidentiality and exercise exceptional business judgment.
• Consistent demonstration of Cicor values while carrying out tasks Candidates should embody these qualities and actively contribute to fostering a positive and ethical work environment

Experience Qualifications/Skills/Personal Qualities – CORE

• Proficiency in Direct Project Management in regulated manufacturing sector

Language Ability

• Ability to comprehend and analyze periodicals, business reports, correspondence, and procedure manuals.
• Skill in effectively presenting information and responding to inquiries from leadership teams, managers, customers, and colleagues.

Reasoning Ability

• Skill in gathering data, solving practical problems, and addressing a variety of concrete variables in situations with limited standardization.
• Ability to interpret instructions provided in written, oral, diagrammatic, or schedule form.

Computer Skills

• Proficiency in office software applications, including word processing, spreadsheets, databases, slide presentations, email, and business systems software (CRM, ERP).

Work Environment And Travel

• The role will primarily be based at our Newport site, with some remote work possible.
• Employees are expected to maintain a professional home office environment conducive to focused work.
• Ability to self-supervise and manage time commitments effectively.
• Travel within the UK and internationally may be required to fulfill job responsibilities.

Qualifications/Skills/Personal Qualities – DESIRABLE

• Proven track record in project management, demonstrating direct or indirect leadership of cross-functional teams.
• Aerospace manufacturing and certification experience
• Experience of trade compliance sales (export control)
• Related qualifications and familiarity with relevant tools are advantageous.
• Previous experience in an electronics manufacturing operations environment, with knowledge of operational methodologies and tools
• Familiarity with SIOP (Sales, Inventory, and Operations Planning) and MRP (Material Requirements Planning) processes and systems is beneficial.
• Proficiency in IT and a deep understanding of systems like ERP and CRM, enabling efficient utilization and optimization of these tools.

Please submit your CV to marta.williams@noSpamcicor.com Please note that we are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have appropriate right to work in the UK before application.