Sales Support Supervisor

Citrus Recruit are excited to be recruiting exclusively for a growing manufacturer in Coleshill, for a Sales Support Supervisor.

You will be joining a team of two, responsible for managing the day-to-day activities of the sales support function, processing multiple daily orders, liaising with the external sales and production team whilst driving efficiencies and supporting the business growth.

Our client is offering progression opportunities as they have rapid growth plans over the next few years and look to grow the internal sales team. The successful candidate will have some leadership experience in an Internal Sales / Sales support role.

This is an office-based position, where you will be in the Coleshill office Monday to Friday.

Responsibilities & day to day duties

As a Sales Support Supervisor, you will be responsible for:

• Leadership of Internal Sales/ Sales Support team
• Deliver high-quality customer service while building and maintaining strong client relationships.
• Oversee the main sales inbox and phone line, process orders, handle data entry, invoicing, and occasional returns or credit notes.
• Identify and implement improvements to enhance team performance, efficiency, and customer experience.
• Manage and update customer records in Microsoft Dynamics CRM.
• Monitor and report on team performance, customer metrics, and improvement initiatives, supporting automation with IT.
• Coordinate with Production, Warehouse, and Accounts teams to manage orders, deliveries, and customer accounts.
• Prepare order documentation, including export paperwork and freight arrangements; provide quotes for the External Sales Team when required.
• Support the training of new team members.

Skills & experience required.

• Internal Sales/ Sales Support experience with exposure in a team leader or senior role
• Experience in a manufacturing environment
• Desired experience using SYSPRO or other ERP systems
• Must be comfortable with being in a hands-on role as well as leadership

Benefits package

• Salary of up to £40,000
• 25 days annual leave
• Free parking
• Growth Opportunity
• Pension

Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.

While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.