Skills Account Advisor

Skills Account Advisor Vacancy

Cogent Skills have an exciting opportunity for a Skills Advisor to support the Skills Account Managers in the South to meet the objectives and targets of the business plan. To build and maintain key business relationships, that supports the Cogent business plan.

Supporting the SAM, managing apprentices and placement students. Supporting administration tasks, engaging with training providers (colleges and universities) and employers.

Package

• Competitive salary

• Full time permanent role

• Pension – employee contribution 6%

• Life Assurance

• 29 days holiday plus 8 bank holidays (FTE)

• Opportunity to buy-back 5 extra days annual leave (FTE)

• Day off for your birthday

• Optional Private Health Care package

• Hybrid role (based in the South with National Travel)

• Employee Assistance Programme

• Bonus Scheme

• Aspire Values Award Scheme

• Annual Values Awards

• Long Service Awards

• Annual Company Events

• Gym Discount

• Access to Training & Development Opportunities

Key Accountabilities

• To work with colleagues, learners and employers to be a point of contact for all matters including the resolution of any matters concerning learner pastoral care and review processes.
• To escalate any pastoral or training concerns to the relevant Skills Account Manager.
• To build and maintain strong long-lasting relationships with students and companies.
• To work in a team environment to ensure that all opportunities are escalated in order to maximise outputs and generate further business in line with agreed objectives.
• To ensure quality processes are followed, including all key documentation being collected and stored in accordance with Data Protection Regulations.
• To enable accurate reporting of review and pastoral meeting outcomes in line with Data Protection and report any early interventions needed from those meetings including escalation procedures
• Ensure transition onto apprenticeships/ placements and onto next steps.
• To work with internal and external HEI and FEI delivery teams to arrange reviews and appropriate delivery of training solutions, in accordance with set timelines.
• To monitor, review, in line with agreed delivery timescales and in some cases to assess progression through visiting the workplace.
• To work with the recruitment team on the recruitment and selection process ensuring a pipeline of candidates.
• To Support the learner in finding an alternative position should their placement with the host employer be lost.
• To communicate the progress of monthly / quarterly initiatives to internal / external stake-holders.
• To take an active part in promoting the Cogent offer, at external events (including recruitment fairs) and work with the Marketing team to coordinate press releases, marketing literature (including case studies and news stories) and merchandising.
• Commit to any developmental training which is aimed to enhance personal skills and continued development.
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you come into contact with and adhere to Cogent’s Safeguarding policy.

Key Performance Indicators

• To meet personal KPIs set by the Head of Department or line manage
• Maintain learner, Provider and Employer Quality Monitoring & Review systems in line with agreed targets and KPIs.
• Execute quality processes to ensure that all data is accurately recorded, including learner progress data.
• Support SAMs with delivery and management of existing and new accounts.

Essential Knowledge Skills and Qualifications

• Experience in delivering customer focused solutions and building customer relationships.
• Demonstrable ability to communicate, present and influence credibly
• Confidence in discussing educational needs with individuals, with the aim of meeting targets.
• The ability to successfully work within a target-driven delivery area.
• Flexible and dynamic.
• Self-driven and highly motivated to achieve results.
• Ability to work on own initiative and as a member of a team, contributing to the overall objective.
• Ability to organise own workload; work under pressure and to deadlines.
• Excellent administrative and IT skills – accuracy and attention to detail are important with experience of Microsoft products.
• Education to A Level or equivalent.
• Hold a full UK driving license and have own transport as the role requires site visits.
• Enhanced DBS (to be arranged for successful candidates).
• Maintaining a high-quality service, satisfying the candidate need while meeting the business KPI’s.
• Experience of working as part of a remote team.

Desirable Knowledge Skills and Qualifications

• Experience of supporting and visiting (training / monitoring) learners with an understanding of basic HR responsibilities, safeguarding, coaching or mentoring.
• Knowledge of apprenticeship standards and structures of HE qualifications.
• Knowledge of the life science, process and other science based industries.
• Experience of delivering excellent service to customers.
• Understanding of the Higher and further education system
• Experience and knowledge of Apprenticeship or graduate employment, ideally within STEM.

Cogent is an inclusive employer and we value the diversity our workforce brings. We welcome applications from all candidates and will consider all applications equally and fairly.

Cogent is committed to Safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

To apply please click on the link: https://www.cogentskills.com/about/work-for-us/

Please complete the Candidate Information Sheet and send together with a letter of application and your CV by 10th April 2026 outlining your suitability for this post and how you would ensure success.

If you have additional needs that you would like us to consider during the application and interview process please contact Denise Bentley on 01925 515222 to discuss ways that we can support your application.

If you haven’t heard back from us within 21 days of your application, it means that unfortunately your application has been unsuccessful on this occasion. Websites: www.cogentskills.com