First Line Support

Company: CLT SUPPORT SERVICES CENTRAL Location: Birmingham Country: United Kingdom Type of Contract: Permanent Publication Date: 13 Nov 2025 Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a 'Gold Investor in People' award for continuously developing and rewarding our employees, offering excellent career potential. https://youtu.be/UfW2V6iUHpw Purpose of the Role The First Line Support role within Colas Group offers a valuable opportunity to develop your IT career by providing essential day-to-day support at a first line level to internal customers. This role includes occasional UK-wide site visits, allowing for varied and engaging experiences across the organisation. This role will be part of the IT Shared Services, supporting both Colas ltd and Colas Rail in the UK. Main Responsibilities

• Taking and logging of calls on ServiceNow
• Creating/deleting/updating of user accounts
• IT ordering including renewals of licenses and software agreements authorized by the IT Director
• Control and match invoices and scan all documentation
• Maintain Asset and software database
• Update and maintain software license database
• Manage starter/leaver process from an IT perspective
• Manage and chase IT assets (Laptops, PCs, Smartphones, Printers etc. from staff who have left etc)
• Scanning of order forms/user forms and other important documents
• Create and manage IT internal business procedures as guided by the IT team
• Maintain department procedures/processes/forms etc (User creation etc –Guided by the IT Team)
• The role will also need to regularly interact and interface with, Internal and External Customers, CDS, Client IT Teams, Rail UK IT Management/leadership team and Third party suppliers/partners.

The Ideal Candidate We are seeking a collaborative team player who embraces a dynamic and flexible approach to problem-solving and solution design. The ideal candidate is proactive, uses their initiative effectively, and is comfortable working independently or as part of a supportive and motivated team in a fast-paced office environment.This is a role suited for individuals eager to grow their IT career within a supportive environment that values development, teamwork, and continuous learning. Package Description Here at Colas, we offer a great total compensation package, including a salary of £26,588.00 pa

• Our Colas Pension Scheme has combined contributions of up to 10%
• Life Assurance Scheme which is x4 basic salary
• 25 days annual leave per year + Public Holidays
• Holiday Purchase & Selling Scheme
• Hybrid Working Scheme (dependent on the role)
• Opportunities to study towards a fully funded Professional Qualification
• Ongoing personal/professional development
• Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal

At Colas, our culture is guided by four core values: Respect, Commitment, Pioneering, and Sharing. These values shape how we work, collaborate, and grow together. We believe that respect is the foundation of every relationship. By treating others as we wish to be treated, we foster fairness, transparency, and inclusion within our teams and with our clients, communities, and partners. Commitment means dedicating ourselves fully to everything we do. We strive to create an environment where everyone feels valued, supported, and empowered to make a meaningful impact. With a pioneering spirit, we prioritise bold innovation over blind ambition. We welcome new ideas, invest in our people, and work to deliver sustainable infrastructure solutions that shape the future. Through sharing, we build trust and solidarity, encouraging collaboration and growth at all levels of the business. Colas Ltd is committed to building a diverse and inclusive workforce that mirrors the communities we serve. As an equal opportunity employer, we welcome applications from all backgrounds. If you want a workplace where your voice is valued and your potential is developed, Colas is the right choice. Note to Recruitment Agencies__In line with our Company Policy, Colas Ltd has a preference for direct hiring and we will reach out to our PSL (Preferred Suppliers List) agencies if the role is eligible for release. We do not accept speculative CVs from agencies. If a speculative CV is sent, no fee will be applicable. Please enable JavaScript Screen readers cannot read the following searchable map. Follow this link to reach our Job Search page to search for available jobs in a more accessible format. More opportunities in Roads