Supervisor - Motor Injury

Application Deadline: 22 August 2025 Department: CSG - Casualty (EL/PL / CAT PI / Disease / Fraud / Motor / Credit Hire) Employment Type: Permanent Location: Newport Description DAC Beachcroft is looking to appoint a Supervisor to join our National Motor Injury team to support our Training Team. The Motor Injury team has a dedicated Training team to provide a full service support network to our new joiners to provide consistency and support ongoing development. The training team deals with a variety of Motor injury claims from Pre litigation, MOJ, Infant Approvals, OIC, Small track to fast track. The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours. What you will do? Direct Supervision and Management of a team of handlers who will have responsibility for volume pre litigated and litigated cases. Through effective supervision and support of lawyers, to be accountable & responsible for the following:

• Technical supervision of claims
• Delivery of Day one training and ongoing training in line with Motor Injury induction process.
• All interim and performance reviews, including probation reviews
• Absence management
• Cascading and communicating information
• Motivating and engaging the team, as well as overseeing their well-being
• Ensuring files are run pro-actively and effectively to conclusion by the relevant lawyer, with appropriate SLA and deadlines met
• Ensuring that lawyers carry out work effectively to meet the needs of the clients and the commercial requirements of the firm
• Ensuring any emerging risk or compliance issues that are raised by lawyers within a case are addressed and managed in conjunction with the Team Partner in the first instance
• Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client
• Raising and dealing with any complaint or any escalated risk or compliance issues appropriately

In addition the successful candidate will be responsible for the following:

• Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
• Handle a caseload of pre-litigated & litigated injury claims and achieve measures.
• Maintain an awareness of the firm's strategies and plans.
• Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications.
• You will be required to handle confidential information in line with the firm's data security protocols.

Who you are

• Have demonstrable experience of handling a caseload which includes;, personal injury, credit hire or similar case types.
• A high level of personal compliance with client SLAs, protocols and KPIs
• Good people management skills including the ability to motivate, coach and mentor team members at all levels
• IT skills - Be IT literate with a good working knowledge of Excel and Word.
• Prioritisation & Organisation skills – A strong ability to organise their own time, identify priority tasks and know when to ask for help.
• Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary.
• Commercial sense – The ability to know the principle or law but also know when is it worth pursuing it.
• Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client.
• Resilience – The ability to stand their ground in a telephone negotiation and to receive feedback. In addition the ability to be resilient and manage own caseload with competing demands of the team.
• Be a positive and approachable role model
• Aptitude to learn – The ability to retain knowledge and put into play new skills.
• Good oral and written communication skills
• Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

What's in it for you?

• High levels of flexibility and a great work life balance - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!