Business Analyst

Software and Service Delivery Business Analyst - Financial Services SectorContract (Outside IR35) - Remote in UK – Up to £550 per day

The Business Analyst is responsible for leading the analysis effort on software and service delivery projects.

This role facilitates the end-to-end requirements process and ensures the final solution meets both business and regulatory needs. Working as a critical liaison between business stakeholders and technical teams, the Business Analyst validates, documents, and drives the implementation of effective, standards-compliant solutions.

This position requires high levels of motivation, organization, and the ability to manage and prioritize multiple tasks within a dynamic, project-focused environment.

Key ResponsibilitiesPeople

• Actively engages in personal development and continuous performance improvement.
• Participates in learning and development activities in line with role objectives.
• Contributes to a positive team environment, adding value across the wider business analysis function.

Customer

• Provides support and direction to project teams, ensuring business requirements are met during solution development.
• Leads or participates in client workshops to gather detailed requirements and understand workflows, challenges, and opportunities.
• Supports and occasionally leads client presentations to share progress and findings.

Financial

• Contributes to the preparation and validation of cost estimates outlined in Solution Definition Documents.
• Monitors and reviews estimates throughout the project lifecycle, escalating variances as necessary.

Process

• Assists in defining project scope and approach alongside Business Consultants and Project Managers.
• Leads the elicitation, validation, and prioritization of business and system requirements.
• Ensures traceability of requirements and manages change through the project lifecycle.
• Conducts gap and defect analysis, identifying areas for product or process enhancement.
• Produces use cases, process maps, and other supporting documentation to guide project delivery.
• Supports the transition of completed projects into Business-as-Usual operations.
• Collaborates with senior analysts to identify and implement continuous improvement initiatives.

Skills and Attributes

• Highly organized with strong self-management and planning abilities.
• Excellent communication and stakeholder engagement skills.
• Collaborative and enthusiastic team contributor.
• Analytical thinker with a proactive, problem-solving mindset.
• Capable of influencing decisions and challenging assumptions when necessary.

Qualifications & Experience

• Proven experience in a Business Analyst role – Software and Service Delivery
• Financial services experience, especially in mortgages, lending, or investment products.
• Strong background in process mapping and use case development.
• Degree-level education or equivalent practical experience.
• BCS Business Analysis certification.
• Understanding of project management principles and tools.
• Experience with both Agile and Waterfall project methodologies.