IT Support Engineer. - MSP

Job Title: IT Support Technician (Previous experience working within a Managed Service Provider MSP environment is essential.)

Salary: £28,000 - £30,000Location Cardiff - Hybrid

I’m working with a well-established, employee-focused IT provider that’s growing rapidly and looking to add an experienced IT/Cloud Technician to their busy Helpdesk Team.

You’ll be joining a collaborative environment where knowledge sharing, professional development, and technical growth are genuinely encouraged.

No two days are the same — you’ll be supporting a wide range of clients across various sectors, working with the latest tech, and developing your expertise in a fast-paced, supportive setting.

Key Benefits:

• Hybrid working model
• £28,000 – £30,000 salary (depending on experience)
• Structured career progression and training support
• Profit-related bonus scheme
• Life cover, 24/7 GP access, and wellbeing support
• Company pension and free parking
• Regular team events and a positive, people-first culture

What You’ll Be Doing

• Providing remote and telephone IT support to a diverse client base
• Troubleshooting software and hardware issues efficiently
• Managing and maintaining Microsoft 365 environments
• Installing, configuring, and maintaining PC hardware and peripherals
• Delivering high-quality customer service with clear, professional communication

What We’re Looking For

• Previous experience in a Helpdesk or IT Support role (remote/telephone)
• Solid understanding of Microsoft Desktop and Server Operating Systems
• Experience with Microsoft 365 administration and troubleshooting
• Confident with PC setup, configuration, and fault diagnosis
• Excellent communication skills and a proactive, hands-on attitude

Desirable:

• IT certifications such as CompTIA, MCP, or equivalent (or working towards them)

If you are interested, apply directly or email your CV to conor@digitalwaffle.co