Relationship Manager – Used cars

Relationship Manager – Used carsLocation: West Yorkshire

• Competitive Basic Salary
• Company Bonus Scheme
• Private Medical
• 33 days holiday
• Pension

The Company:

A well respected Vehicle Remarketing business has earned a market-leading reputation with dealer groups, OEMs, finance houses, and leasing companies across the UK. They connect sellers and buyers through a seamless blend of physical and digital auction platforms.

As the UK’s leading independent remarketing organisation, they are driving digital transformation within the sector, supported by cutting-edge technology, a seasoned leadership team, and an unwavering focus on customer experience.

This is an exciting opportunity to join a business that continues to grow, innovate, and set new standards in the remarketing industry.

The Role:

We are seeking an energetic and customer-focused Relationship Manager to join this dynamic team. You’ll be the key point of contact for our valued trade buyers, ensuring a best-in-class experience from pre-sale engagement through to post-sale support.

You’ll play a crucial role in maintaining high levels of buyer satisfaction, building lasting relationships, and helping to drive continued sales growth through exceptional service delivery.

Key Responsibilities:

• Build and maintain strong relationships with trade buyers, ensuring clear communication throughout the buying journey.
• Ensure all auction processes and documentation are completed accurately and in line with company standards.
• Work closely with operational and administrative teams to maintain smooth auction performance.
• Assist in implementing initiatives to enhance buyer satisfaction and retention.
• Monitor performance and feedback to identify opportunities for continuous improvement.
• Act as an ambassador for the business, upholding its reputation for transparency, quality, and trust.

Skills & Experience Required:

• Previous experience in a customer-facing or buyer support role, ideally within vehicle remarketing, automotive, or fleet environments.
• Strong communication and relationship management skills.
• Proactive problem solver with a passion for delivering outstanding customer service.
• Highly organised, with excellent attention to detail and the ability to multitask in a fast-paced setting.
• Comfortable working with digital platforms and auction systems.
• A collaborative team player with a positive, can-do attitude.

If you’re motivated by delivering great service and want to be part of a forward-thinking automotive business that values innovation and growth, we’d love to hear from you.

Apply today for immediate consideration. For more information, contact us at contact@ecwsearch.com