Inside Sales Team Lead

About The Role Budget Energy is seeking a proactive and hands-on B2C Sales Team Lead to oversee our inside sales and retention team. This role is pivotal in driving performance across our residential customer base, ensuring quality service delivery and KPI achievement, while creating a collaborative and high-performing team environment. Key Responsibilities

• Ensure the sales team meets performance targets and KPIs through clear direction and ongoing performance monitoring.
• Lead by example with a hands-on approach to day-to-day operations, supporting projects and process improvements across the team.
• Conduct regular 1:1 meetings, identify development opportunities, and work with key stakeholders to implement tailored training plans.
• Use performance tools and reporting to monitor customer interactions, outputs, and overall service quality.
• Foster open communication, encouraging team feedback and customer insights to continuously improve the customer experience.
• Ensure full compliance with industry regulations, including GDPR and relevant Codes of Practice.
• Keep the team well-informed of product updates, offers, and promotional activity to support successful customer engagement.
• Promote a positive and collaborative team environment that reflects Budget Energy's' core values.

Candidate Profile The ideal candidate will have proven experience in a leadership role, within a sales or contact centre environment. They will be customer-focused, results-driven, and skilled at motivating teams to reach their full potential. Strong communication, problem-solving, and IT capabilities are essential, along with the ability to work independently while collaborating effectively across departments. About Flogas Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. Flogas actively supports micro-generation, which involves generating electricity from renewable sources such as solar photovoltaic (PV), micro-wind, micro-hydro, and micro-renewable combined heat and power We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series. As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard. Why work with us? Budget Energy, part of Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard. Benefits

• Competitive Salary
• Defined Pension Contribution
• Healthcare Allowance
• Staff discounts
• Health and Wellbeing Supports
• Learning and Development Opportunities
• Career Advancement is important to us in Budget Energy. All our roles are advertised internally, and we encourage internal progression right across the business.

Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.