Case Handler

A national property and asset management organisation is hiring a Case Handler to manage and progress a portfolio of residential and commercial properties across receivership, lettings and sales.

This is a hybrid role based in Cardiff (4 days in the office, 1 day remote), offering full training, clear progression and long-term career development within the UK property and financial services sector.

Salary: £26,000 rising to £27,000 after probation

Hours: Monday to Friday, 36.25 hours per week

Holidays: 25 days plus bank holidays

The Opportunity

You’ll be responsible for managing live property cases where lenders have taken control of assets due to mortgage breaches. Your role is to help stabilise, manage and progress each property towards resolution, whether that means managing tenants, coordinating repairs, collecting rent or supporting a sale.

You’ll work with a wide range of stakeholders including tenants, estate agents, contractors, solicitors, managing agents and lenders, making this a varied, fast-paced and highly transferable role.

No property experience is required – full training is provided.What You’ll Do

As a Property Case Handler, you will:

• Manage your own portfolio of property cases across receivership, lettings and sales
• Investigate each property’s status and recommend next steps
• Communicate with tenants, borrowers, lenders and professional partners
• Instruct and liaise with estate agents, contractors, valuers and solicitors
• Coordinate maintenance, rent collection and legal notices
• Keep case management systems accurate and up to date
• Meet service level agreements, targets and reporting deadlines
• Support team leaders and senior managers with case progression

What’s On Offer

• Salary increase after probation
• Hybrid working (4 days office, 1 day WFH)
• 25 days holiday plus bank holidays
• Clear progression in property and financial services
• Full training and structured onboarding
• Company pension and benefits
• Regular team and social events

Key CriteriaEducation & Experience

• No property experience required
• Backgrounds in administration, customer service, legal support, finance or operations are ideal

Skills & Attributes

• Strong organisation and attention to detail
• Confident written and verbal communication
• Comfortable handling multiple cases and deadlines
• Good IT and systems ability
• Microsoft Office skills (Outlook, Word, Excel)
• Calm, professional and solution-focused
• Able to deal with sensitive situations and external stakeholders

Why Apply

• Build a long-term career in property, asset management and financial services
• Gain exposure to real estate, legal processes and lender operations
• Join a stable, growing organisation with national reach
• Work in a structured but varied role with genuine responsibility

Applications are reviewed on a rolling basis and may close early.