Company Description Guerlain is a historic luxury house founded in 1828, renowned for crafting distinctive fragrances and beauty creations while nurturing exceptional talent. The company combines luxury, sustainability, and artistic innovation, focusing on beauty that is respectful of nature and the world’s diversity. Teams at Guerlain are encouraged to imagine, invent, and create, with a strong emphasis on personal and professional growth. Working at Guerlain means contributing to the future of beauty, protecting and transmitting the world’s beauty to new generations, and defining the codes of ultimate beauty. Guerlain is committed to empowering team members to shape their own career paths and reveal their unique potential.
Role Description The Account Manager is a full-time, on-site role based in Edinburgh, responsible for driving sales performance and strengthening Guerlain’s presence within designated retail accounts. This role manages day-to-day relationships with store management and beauty consultants, ensuring excellent execution of brand standards, merchandising, and promotional activities. The Account Manager monitors sales results, analyzes performance data, and implements action plans to achieve and exceed targets. They coordinate training and coaching for in-store teams, support new product launches, and ensure exceptional customer experience aligned with Guerlain’s luxury positioning. The role also involves regular reporting, collaboration with internal headquarters teams, and proactive identification of commercial opportunities in the local market.
Qualifications
- Sales and account management skills, including experience meeting or exceeding retail or luxury sales targets.
- Relationship-building and stakeholder management skills for working with store teams, brand ambassadors, and internal partners.
- Strong customer service and clienteling skills, with the ability to deliver a premium, personalized experience.
- Commercial and analytical skills, including proficiency in using sales data and KPIs to guide decisions and action plans.
- Organizational and time-management skills to handle multiple accounts, launches, and promotional calendars effectively.
- Clear, confident communication skills, both verbal and written, and the ability to present and train in-group settings.
- Understanding of or strong interest in luxury beauty, fragrance, and skincare, ideally with prior experience in a similar sector.
- Ability to work on-site in Edinburgh, with flexibility to be present in stores during key trading periods, including weekends and holidays.
- Proficiency with standard office and retail systems (e.g., MS Office, POS reporting tools); experience with CRM systems is an advantage.
- Relevant experience in account management, retail management, or field sales; a qualification in business, marketing, or a related field is beneficial.
