1st Line Service Desk Analyst

1st Line Service Desk Analyst - Paying up to £21 Per Hour, Inside IR35, Based in Cardiff, Hybrid Working, 4 Month Contract, To Start ASAP Your new company

You will be working with a leading organisation that is based in Cardiff.

Your new role

We're looking for a proactive 1st Line IT Service Desk Analyst to deliver fast, friendly, and effective technical support across the organisation. In this contract role, you'll act as the first point of contact for IT issues, helping users with troubleshooting, system access, hardware and software support, and incident logging. You'll play a key role in keeping daily operations running smoothly while maintaining high standards of customer service, security awareness, and accurate documentation.

What you'll need to succeed

• Experience providing 1st line / service desk / helpdesk support
• Confident troubleshooting Windows, Microsoft 365, networking basics, and device issues
• Experience with Active Directory or other user account administration tools
• Awareness of IT security best practice and safe working processes
• Familiarity with ITSM ticketing tools and ITIL aligned workflows
• Knowledge of Intune, device enrolment or configuration profiles

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk