Deputy Manager - Full Time - Cardiff

**Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community?Join H&T as a Deputy Store Manager and help shape the future of our store.At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.💷 Salary: £27,443 - £28,690📍 Location: Canton - Cardiff🕒 Job Type: Full TimeFlexibility: Full flexibility from Monday to Sunday is required.The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIsAbout The RoleAs a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.**Key Responsibilities

• Support and motivate colleagues to achieve store goals and deliver outstanding service
• Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care
• Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations
• Drive performance and support the team in achieving key financial targets
• Collaborate with the wider area team, sharing insights and best practices to support overall business success
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption

Click Here To View The Full Job Description.DEPUTY STORE MANAGER JOB DESCRIPTIONWatch our short video on a day in the life of a H&T store to see what it's like to work at H&T.A DAY IN THE LIFE OF A H&T STOREWhat We’re Looking For

• Passion for high standards and delivering exceptional customer and team experiences
• Excellent verbal and written communication skills
• A strong desire to lead, support, and develop others
• A customer-first mindset with a proactive attitude
• Previous supervisory or management experience in a financial services or customer-facing role
• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.BenefitsWe foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal

Ready to lead with purpose and make a difference?Apply now and become part of a company that values people, passion, and potential.