Analytics Manager

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Job Description

Role Overview:

We are seeking a highly skilled leader to join our dynamic Fulfil Pod, where you will lead a team of experienced analysts to provide insight and reporting on all aspects of fulfilment across both the Pod and the Functional area. You will bring thought leadership and problem-solving skills, partnering with others in Fulfilment to ensure that changes align with our strategic goals, and the benefits can be tracked. You will enjoy the detail of metering processes and build a deep understanding of the end-to-end workflow while being able to filter and prioritize the highest value analytical opportunities to lead delivery.

Key Responsibilities:

• Lead and mentor a team, fostering a collaborative environment, and ensuring deliverables are impactful and of high quality.
• Partner with the pod and function to enhance end-to-end processes within Fulfilment, supporting both the client's strategic plans.
• Manage conflicting priorities using agile methodologies to understand the value and size of projects, ensuring alignment with business priorities.
• Utilize analytical skills to support the business in understanding customers.
• Champion analytics, improving data maturity and literacy within the team and among data users, ensuring data use meets ethical and legal standards.
• Identify opportunities for analytical insight, highlighting areas requiring action to resolve performance issues or enhance performance.
• Collaborate with top leadership in shaping their domains from a data perspective, providing strategic thought leadership and exploring future technologies.
• Contribute to and challenge business priorities at a high level, using data to support objective opinions and drive decisions.
• Support and coach team development through frameworks like development plans and career guidance.

Successful Candidates Will:

• Be comfortable leading a team of analysts to deliver data-driven change, helping them connect their work to the broader business strategy and investing in their technical skills.
• Be passionate about partnering with senior leaders to drive better decisions, delivering analytics to inform key business strategies.
• Value and promote best in practice data quality using frameworks from the Data Governance team to enhance performance data analysis.
• Lead prioritization discussions with senior leaders, creating business cases for large projects and effectively managing capacity for functional priorities.
• Master key technical skills, optimize SQL query performance, provide troubleshooting support, and produce clear, storytelling visualizations.
• Stay current with the latest analytical techniques, applying insights from various areas to bring value to the team.

This Role May Not Be Right If You:

• Lack experience in analytics leadership or coaching others.
• Are uncomfortable with ambiguity and rapid change.
• Are resistant to new working methods or merging multiple methodologies.
• Are not focused on continuous improvement or challenging the status quo.
• Lack passion for contributing to sustainable practices.
• Cannot work effectively in a cross-functional team to understand problems and achieve consensus.

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