Customer Supply Chain Analyst - UK

At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel. We are looking for a Customer Supply Chain Analyst to join the Customer Supply Chain team. The Customer Supply Chain Analyst plays a key role in supporting the day-to-day performance monitoring and optimisation of the regional supply chain. The role is responsible for analysing data, producing regular reports, monitoring 3PL performance, and supporting continuous improvement across inventory, warehousing, transport, and customer service delivery. This role works cross-functionally with internal teams and external partners to ensure supply chain activities are running efficiently, KPIs are met, and costs are well managed. What you will be doing:

• Reporting & Performance Analytics
• Produce and maintain key daily and weekly reports:
• Daily Sales Report
• Order Progress Tracker
• Control Tower Report
• Availability and Allocation Report
• Warehouse & Transport KPI Dashboards
• Compliance & Chargeback Tracking
• Analyse customer fulfilment trends and provide insights to the Customer Supply Chain team and wider business.
• Track and support investigating chargebacks and service penalties, root cause identification and resolution.
• Provide visibility of upcoming product launches and key events to DCs.
• Inventory Management:
• Monitor and reconcile stock levels across all DCs to ensure system alignment between 3PL and JJ.
• Perform weekly stock reconciliation across all locations.
• Review stock quality, identify anomalies, and ensure inventory is in the correct location/status.
• Oversee QA and “on hold” stock locations, ensuring timely resolution.
• Invoicing & Cost-to-Serve Analysis
• Review warehousing and transport invoices:
• Identify variances and unexpected charges
• Investigate and challenge discrepancies
• Coordinate resolution and alignment with 3PLs and Finance
• Produce monthly Cost-to-Serve Reports by customer, channel (B2B, B2C, D2C).
• Support forecast modelling for warehousing and transport spend.
• Meetings & Continuous Improvement
• Represent Customer Supply Chain in:
• Monthly KPI reviews
• System enhancement meetings
• Customer operational reviews
• Support the implementation of process improvements and system enhancements based on data-driven insights.

What we need from you:

• 2–4 years’ experience in a supply chain, logistics, or operations analyst role
• Strong Excel skills (pivot tables, formulas, data modelling); Power BI or similar a plus
• Experience with ERP systems (SAP, Oracle, or similar)
• Strong attention to detail with a proactive, analytical mindset
• Understanding of warehouse, inventory, and transport processes
• Confident communicator with the ability to challenge and influence partners
• Comfortable working in a fast-paced, data-led environment

What you will get from us:

• Competitive salary and holiday allowance
• Company performance related bonus
• A pension contribution
• An exclusive staff discount
• 24/7 healthcare appointment support
• Hybrid working – 3 days in office & 2 days from home and flex start/finish times
• External private employee wellbeing support
• Access to Perkbox
• Volunteer days
• Team Recognition scheme
• Training and Development
• Holiday carry-over scheme
• Season-ticket travel loan
• Cycle to work scheme
• Parental Leave support
• Holiday trading (buy/sell) and extra holiday days for long service