IT Engineer

Company Overview Kings Security Systems Ltd is dedicated to leading and innovating in the security, fire, life safety, and compliance sectors. Our mission is to provide design-led solutions that utilise the latest technologies, ensuring our clients receive the highest quality services. Key Purpose Of The Job We are seeking an IT Engineer to join our dynamic team. In this role, you will play a crucial part in maintaining and supporting the organisation's IT systems, providing support for technical issues and participating the the rollout of new technologies. This role is designed for a motivated individual who is eager to develop their technical skills and gain hands on experience in a dynamic IT environment. Responsibilities

• Triage, diagnose, and resolve incidents and service requests across Windows 10/11, Windows Server, Microsoft 365, and varied core business apps—meeting SLAs and keeping users informed.
• Provide first-line and second-line technical support to users, both in-person at the Birmingham office and remotely to field engineers and staff based at other UK offices.
• Build and develop relationships with end-users and key stakeholders, escalating potential concerns or wider issues to the Head of IT.
• Assist with the setup and configuration of hardware, including desktops, laptops, and peripheral devices.
• Create and manage software deployments to workstations, servers and peripheral devices.
• Develop skills with basic scripting, creating scripts and deployments to workstations and servers.
• Assist in procurement by speaking to suppliers/vendors and placing orders for the Head of IT to approve.
• Support the IT team with carrying out project work, such as equipment upgrades and system rollouts.
• Support the IT team in the troubleshooting, maintenance and monitoring of all IT systems, such as servers and networks.
• Learn and further develop technical skills related to network infrastructure, server management and automation tools.
• Enhance the IT teams institutional and technical knowledge by actively participating in knowledge sharing.
• Participate in routine maintenance tasks, including updates and patch management.
• Identify and raise process and technical improvements to the Head of IT.
• Document technical problems, resolutions, and processes in the helpdesk system.
• Participate in creating and carrying out change control.
• Maintain an organised and secure inventory of IT equipment and software licenses.
• Help implement IT security measures and ensure compliance to ISO27001 and Cyber Essentials Plus with established protocols.
• Develop an understanding of the organisations Cyber Security position by using threat detection and vulnerability systems and remediating where necessary.
• Respond to high level alerts sent to the helpdesk escalating where required.
• Protect assets from unauthorised access, disclosure, modification, destruction or interference.
• Organise the disposal of waste equipment and end of life assets.
• Participate in the out of hours on-call rota.
• Occasional travel to other UK offices.

RequirementsEssential Requirements for the Job:

• Experience working in an IT support or a related technical role.
• Familiarity with Windows operating systems and basic troubleshooting skills.
• Understanding of networking concepts and the ability to support networked devices.
• Strong desire to learn and develop skills within the IT field.
• Good communication skills and a proactive approach to problem-solving.
• Team-oriented with a willingness to assist and collaborate.
• Ability to identify improvements and communicate them effectively.

When Kings carry out recruitment, we do so as an Equal Opportunities Employer. BenefitsBenefits Include:

• Supportive and Collaborative Environment
• Company Health Care Plan
• Company Pension
• Life Insurance
• 25 days holiday plus Bank Holidays
• Development Opportunities
• Referral Scheme
• Employee Recognition Scheme
• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
• Cycle to Work Scheme
• Wagestream – Get instant access to your wages through our financial wellbeing tool.