Scheduling Administrator

Scheduling Administrator - current location M26

**Office is relocating to BL0 in early 2026**

Lacey's is a well-established and growing plumbing & heating business and we are looking for a Scheduling Administrator to keep our engineer diaries running smoothly and ensure every customer has a great experience.

The role suits someone organised, confident with systems, and able to thrive in a fast-paced environment. As you progress, you’ll have the chance to quote jobs, support with RAMS, help bring on new customers, and shape the systems that will support the company’s growth.

What we need from you:

-Experience working in a role that involves scheduling,coordination or have worked in maintenance

-Confident with using Google Workspace, CRMs and other online tools

-You need to be able to think independently and spot problems before they arise

-Stay organised under pressure and adapt to changing demands

-Work with the team to refine booking, follow-up and tracking processes

-Take ownership of your work and keep everything running behind the scenes

-Able to commute when the office moves into new premises to BL0 in early 2026

What the role involves:

-Schedule jobs for engineers using our CRM system

-Keep customer records and job notes up to date in the CRM

-Triage the scheduling inbox and respond quickly to new enquiries

-Ensure jobs are accurately booked, tagged and followed through

-Liaise with engineers to prep and close off their day

-Trigger quotes, service reminders, and review requests

-Help spot patterns and issues — and help with developing and updating systems

Salary: £26,000- £28,000 per year (depending on experience and qualifications). 

Hours: Monday to Friday, 8am till 5pm.

Benefits:

Team activities, nights out like axe throwing etc

Mobile phone

Discount scheme

Private medical insurance

Employee health and wellbeing discount card

Pension

28 days holiday, including Bank Holidays

Continuous training and development opportunities

Supportive, friendly team that values good communication and trust

Free parking

Please apply now!