Product Owner

Lanes Group is a leading nationwide utility services provider with over 4,500 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £500 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders.

Purpose of the role:

The Product Owner is to serve as the strategic product architect and operational bridge, initially for our Fleet platforms, and then to move on to join our wider product team to manage our field management solutions. This role is responsible for deeply understanding the current environment-including the people, processes, and existing technology-to design and implement a digital roadmap that eliminates manual friction and maximizes efficiency.

By translating complex business requirements into actionable configurations within our platforms, the Product Owner ensures that every stakeholder, from the back-office dispatcher, to drivers, to the technician on-site, has the real-time data and streamlined workflows necessary to deliver world-class service during this period of significant organizational change.

Base Location: Based in the North of England, where travel to office locations in Leyland, Eccles and Leeds is sustainable.

Job Type: Permanent, full‑time

Salary: £50,000+ depending on experience

Hours: Monday to Friday (37.5 hours)

Key Responsibilities:

• End-to-End Workflow Architecture: Define and configure the environment (from initial lead and intelligent scheduling to real-time tracking and automated invoicing) to ensure a seamless, paperless flow between the office and the field.
• Stakeholder Synthesis & Roadmap Ownership: Act as the central translator between senior leadership’s commercial goals and the frontline’s operational realities, maintaining a prioritized product backlog that balances technical debt with high-impact new features.
• Digital Adoption & Change Leadership: Lead the cultural and technical transition by developing training programs, custom "RAMS" (Risk Assessments and Method Statements), and user-friendly mobile worksheets that ensure high data quality and platform buy-in from engineers.
• Systems Integration & Data Integrity: Manage the "under-the-hood" health of the platform, overseeing API integrations with external ERP or accounting software and ensuring that reporting dashboards provide "single source of truth" accuracy for the business.
• Continuous Operational Optimization: Proactively analyze platform performance metrics—such as "wrench time," travel efficiency, and first-time fix rates—to iteratively refine processes and unlock the platform’s full ROI potential.

Desirables:

• Certified Scrum Product Owner
• Lean or Six Sigma
• Degree Level Education (IT or Business)

Benefits:

• 24 days’ holiday (plus bank holidays)
• Company Car or Car Allowance
• Auto‑enrolment pension scheme
• On‑site parking
• Personal learning and development opportunities

Living the Company Values:

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations, this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.