Head of Operations

Have you got proven experience leading warehouse, logistics, or manufacturing operations within a fast-paced environment?Do you have a strong background in managing and developing multidisciplinary teams to deliver operational excellence?Can you effectively drive continuous improvement initiatives to optimise efficiency, reduce costs, and enhance overall performance?

Macgregor Black are partnering with a market leading DIY/ Trade Business, on the search for a Head of Operations. This is a full-time position which is permanent, based in the North West.

As Group Operations Manager, you will take ownership of day-to-day operations across the warehouse and manufacturing facility, ensuring seamless coordination between warehousing, logistics, production, and supply chain functions. Reporting directly to the Managing Director, you’ll play a pivotal role in driving operational excellence - leading teams, optimising processes, and delivering results across goods in/out, inventory control, and production. This role calls for a hands-on leader who can balance strategic oversight with practical problem-solving, fostering efficiency, safety, and continuous improvement.

Key Responsibilities:

• Oversee management of warehouse operations, including goods in/out, inventory control, and storage efficiency.
• Overall responsibility for the manufacturing and assembly unit, ensuring production targets and quality standards are met.
• Lead, coach, and develop warehouse and operations staff to drive performance and maintain a positive working environment.
• Collaborate with the Buying Team to ensure accurate stock levels, timely procurement, and efficient order fulfilment.
• Work with Sales Team to ensure that national account orders are processed according to customer requirements and despatched in timely manner.
• Implement and monitor KPIs to drive continuous improvement in operational efficiency, health & safety, and customer satisfaction.
• Manage budgets and resources effectively, identifying opportunities for cost savings and process optimisation.
• Ensure compliance with all relevant health & safety, environmental and legal regulations.
• Play a key role in strategic planning and operational development as the business continues to grow.

What We're Looking For:

• Proven experience in a similar operations leadership role, ideally within warehousing, logistics, or light manufacturing.
• Strong people management skills with the ability to lead and motivate multidisciplinary teams.
• Excellent organisational and problem-solving skills with a hands-on, solutions-focused approach.
• Good understanding of Enterprise Resource Planning (ERP) software (preferably Microsoft Business Central/NAV) and lean operational principles.
• Strong commercial awareness and experience working cross-functionally with procurement or buying teams.
• A proactive, can-do attitude with a focus on continuous improvement and delivering results.
• Full UK driving licence.

Please contact Lewis Millican for further information.