Compliance Officer

Compliance OfficerPermanentAston, BirminghamFull timeCompetitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunitiesThe Manufacturers' Organisation | Make UKJoin Make UK and Help Shape the Future of UK Industry

We’re looking for a Compliance Officer to join our dynamic team at Make UK. In this vital role, you’ll be responsible for managing the enrolment process for new and returning learners across our training programmes. You’ll play a key part in ensuring compliance, improving learner retention, and delivering a first-class onboarding experience.

Key Responsibilities

• Enrolment Management: Coordinate and process learner enrolments, ensuring accurate data entry and confirmation procedures are followed.
• Learner Support: Act as the primary contact for enrolment queries, guiding learners through onboarding and providing clear, timely information.
• Funding Administration: Handle learner changes such as withdrawals, transfers, non-starters, and breaks in learning. Liaise with internal teams including Data Management and Finance to ensure accuracy.
• Compliance Monitoring: Ensure all enrolment procedures comply with internal policies and government funding regulations. Stay informed on sector developments and policy updates.
• Data Accuracy: Maintain and update learner records in the MIS system, and support with reporting and funding claims uploads.
• Collaboration: Work closely with internal departments including recruitment, delivery teams, and quality assurance to provide seamless learner support.
• Invigilation & Archiving: Support exam invigilation processes and manage learner portfolios and records in the archive room.
• Customer Service: Build positive, professional relationships with apprentices and employers, always promoting a high standard of service.

What We’re Looking For

• Experience in compliance, enrolment, or learner services—ideally within an educational or training environment.
• Strong administrative and organisational skills with meticulous attention to detail.
• Confidence using MIS or similar data systems.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and meet deadlines in a fast-paced environment.
• A team player with a positive, proactive attitude.
• Commitment to continuous improvement and delivering exceptional service.

_With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow.__Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: Free parking, meal service on site, no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance.__We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant._Our Values at Make UK: Inclusivity & Diversity, Integrity, Innovation, & CollaborationSAFEGUARDING INFORMATIONThis post is exempt from the Rehabilitation of Offenders Act 1974. It is therefore a mandatory requirement that the successful candidate agrees to an enhanced DBS check and satisfactory references.Individuals barred from working in this sector are reminded it is a criminal offence to submit an application.Due to volume of applications, if you do not hear back within 5 working days please assume that you have been unsuccessful at this time.