Team Leader

Better places, thriving communities. Job Overview Saturday and Sunday-AM Saturday and Sunday- PM Saturday and Sunday -Night 15 hours per week Location: Dudley, West Midland We are seeking Team Leaders to oversee cleaning operations across a busy hospital site and ensure consistently high standards of cleanliness, safety, and compliance. You will be required to work in a fast-moving healthcare operations environment with the ability to work on your own initiative, as part of a team, able to prioritise tasks and manage ever changing priorities. You will be the first line contact for the client and formulate swift responses to any matters raised in a confident and professional manner. Must have a flexible approach to working hours as you will support the management of a large domestic team, covering a 24-hour, 7-day a week operation.

• Main Duties
• Responsible for producing audit improvement plans for the client.
• Attend regular cleaning technical and efficacy audits.
• Management of rota ensuring suitable cover in place and overtime/cover allocated within budget.
• Manage competency checks of staff within designated zone.
• Escalate appropriately to management any issues that may impact service.
• Demonstrate, with training, an understanding of contractual obligations to minimise deductions within payment
• Undertake Personal Development Reports (PDR) for Domestic Assistants setting objectives and managing their
• performance against these.
• Ensure staff are fully compliant with on-site regulations i.e uniform, smoking legislations, H&S.
• Manage all HR related issues to their staff including absence management, grievance and disciplinary issues etc.
• Working with the Cleaning Compliance Manager to ensure documentation and meetings are held in line with
• Mitie policy and Employment Law.
• Confidentally deliver agreed toolbox talks as and when required. This will cover a range of specialisms such as
• healthcare cleaning, health and safety, health and wellbeing.
• Complete inspections of areas, ensuring any issues are identified with the relevant staff members to avoid a
• repeat of the issue.
• Positive communication with all staff to promote a one team attitude.
• Identify trends when reviewing audits and compiling an internal action plan for implementation.
• Manage consumable and labour spend in line with budget as directed by the Cleaning Manager.
• Report any complaints in a professional and timely manner and support responses.
• Report accidents and near misses as per company and client procedure.
• Support staff with mandatory training achieving the agreed Mitie target as set.
• Maintain and keep up to date Mitie Site pack documentation.
• Build strong working relationships with ward and department leads with the allocated zone, acting as the first
• line of response for them when issues arise or assistance is needed.
• Support catering with the 24/7 menu if working within the required time.
• Checking and maintaining all areas to support line manager.
• Carry out cleaning monthly tasks in line with customers requirements.
• Be willing and able to support operationally if resource levels fall below required need.
• Check all stock levels and report to manager & stores for ordering.
• Training for staff on all areas including terminal cleans and hygiene training.
• Carry out other reasonable requests from client and/or manager.

What we are looking for

• Leadership experience preferred although training will be given.
• Industrial/Healthcare Cleaning experience preferred.
• Ability to positively communicate at all levels.
• Ability to work on own and in a team.
• Ability to work to set schedules and on own initiative.
• Flexibility essential in workload and possibly hours if needed.
• Work both pro-actively and re-actively.
• Undertake variety of tasks that are within this role, both internal and external.
• Basic knowledge & understanding of health and safety policies.
• Implementation of H&S policies and procedures.
• Basic IT Skills.
• Needs to represent Mitie values on site by being presentable, uniformed, affable and helpful at all times.
• Willing to go the extra mile.

You will be required to manage rosters on a daily basis ensuring appropriate cover is sought where required and resources are allocated effectively. Manage your own zone and staff. Strong people skills are required ensuring colleagues feel valued and rewarded and policies and processes are enforced when necessary. You will report into the Cleaning Manager and must champion professionalism, positivity, and equitability, whilst leading by example. Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at . Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.Join our Mitie Team.Together our diversity makes us stronger.

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