Team Admin Assistant

Job Introduction An opportunity is available for a Team Admin Assistant based at our Church Village, Cardiff depot. This role will primarily be office based. Working under the direction of the Operations Manager the Team Admin Assistant plays a key role in supporting the operations team through effective administrative and coordination support. You will be a dependable team player, contributing to daily office functions and general administrative duties. Main Responsibilities

• Responding to customer enquiries both verbally and in writing.
• Assist the Team Support with a range of admin tasks.
• Support the co-ordination of the team’s response to network faults.
• Send development plans to mapping via mapping centre tracker.
• Raising purchase orders and managing invoices.
• Update systems with connectivity issues.
• Call customers after works to survey our customer service performance.
• Assist other team members as and when required.

Ideal Candidate You will be an experienced customer-focused administrator with excellent organisational abilities, able to prioritise, multitask, and manage workloads effectively. It would beneficial if you have worked on projects where you have taken ownership of tasks. A confident communicator, particularly on the telephone, you will demonstrate excellent communication and customer service skills at all times. Be comfortable working with numerical data to support operational activities. You should be an effective team player who can also work independently, showing initiative when required. Experience using a range of IT systems is essential, along with the ability to quickly adapt to new systems and processes. We recommend you apply as soon as possible, as we may close the vacancy early should sufficient numbers of suitable applications be received. About Us We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.