Salary: £35,000
Location: Glasgow – hybrid, 3 days per week in the office
Employment type: Full-time
Reporting to: CEO
Navitas Safety is a growing technology business helping multi-site organisations improve food safety, compliance and operational consistency.
Our platform brings together digital monitoring, audits, incident reporting, risk assessments, training and operational compliance, giving customers greater visibility and control across their estates.
We work with major organisations across hospitality, foodservice, retail, care and leisure, and we are now looking for a Sales & Commercial Coordinator to help strengthen the commercial engine behind our next phase of growth.
This is a varied role combining sales administration, CRM ownership and customer-facing commercial support.
You will sit at the centre of our sales process, making sure opportunities are properly managed, proposals and contracts are progressed, and customers move smoothly from enquiry through to signed agreement and implementation.
You will also have the opportunity to manage straightforward inbound sales opportunities yourself — conducting discovery calls, delivering product demonstrations and progressing smaller deals through to close.
There is no cold-calling requirement.
We are not looking for a traditional hard-sales personality. We are looking for someone who is commercially confident, highly organised and enjoys making sure things actually get done.
CRM & Pipeline Management
You will help make HubSpot the reliable source of truth for our commercial activity.
You will:
- Maintain accurate records for all live sales opportunities
- Ensure opportunities have clear stages, values, owners and next actions
- Chase outstanding actions and follow up internally where opportunities have stalled
- Maintain pipeline reports and commercial dashboards
- Support regular pipeline and forecasting meetings
- Help improve CRM processes, templates and reporting
You will manage straightforward inbound opportunities within agreed commercial parameters.
This will include:
- Responding to and qualifying inbound sales enquiries
- Conducting initial discovery calls
- Understanding customer requirements, pain points and timescales
- Delivering standard Navitas product demonstrations following training
- Managing smaller opportunities through proposal and close
- Following up prospects and maintaining clear next steps
- Escalating larger or strategically important opportunities to the CEO or appropriate commercial owner
You will typically be able to manage straightforward opportunities worth up to approximately £500 MRR independently.
You will take responsibility for producing accurate and professional customer-facing documentation.
This will include:
- Preparing commercial proposals and quotations
- Producing pricing schedules and order documentation
- Maintaining proposal templates and standard commercial content
- Supporting supplier questionnaires and requests for information
- Supporting tender and procurement submissions alongside Marketing
- Preparing customer presentations and commercial briefing documents
Once a customer decides to proceed, you will help move the opportunity efficiently through the contracting process.
You will:
- Prepare contracts using approved templates
- Track reviews, amendments and outstanding actions
- Coordinate procurement, legal and information-security questions with the relevant teams
- Progress contracts through signature and purchase-order stages
- Identify and escalate anything preventing a deal from completing
You will not be expected to provide legal advice — your role is to keep the process organised and moving.
You may currently work in:
- Sales administration
- Sales coordination
- Account support
- Commercial operations
- Customer service with a commercial element
- Sales support within a SaaS or technology business
You do not necessarily need previous SaaS experience.
We are more interested in finding someone who is:
- Highly organised
- Commercially confident
- Comfortable speaking with customers
- Accurate and detail-oriented
- Persistent about following actions through
- Comfortable using CRM systems
- Able to manage multiple opportunities and deadlines
- Professional in written and verbal communication
- Confident preparing proposals, quotations and customer documentation
- Previous experience using HubSpot
- Experience managing sales enquiries or opportunities
- Experience preparing proposals, quotations or contracts
- Experience working in hospitality, foodservice or another operational environment
- Experience supporting B2B customers
- Experience coordinating multiple internal teams to deliver a customer outcome
You will know you are succeeding when:
- Our CRM accurately reflects what is really happening
- Every live opportunity has a clear next action
- Smaller inbound opportunities are progressed quickly and professionally
- Proposals and contracts are produced accurately and on time
- Fewer deals stall because somebody forgot to follow up
- New customers arrive with Delivery and Account Management properly briefed
- The CEO and wider commercial team spend less time chasing administration and more time progressing growth
This is an opportunity to join a growing technology business at an important point in its development.
You will work closely with the CEO and colleagues across Marketing, Account Management, Product and Customer Delivery, while gaining exposure to significant enterprise customers and opportunities.
For someone who enjoys the combination of organisation, customer interaction and commercial responsibility, this is a role with genuine ownership and room to develop as Navitas grows.
