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LW258714 - Digital Primary Care Facilitator

NHS GrampianAberdeen, Scotland, United Kingdom
£43.2k–52.7k · statedOn-site · Aberdeen, ScotlandEntry Level

Skills

  • DIGITAL SYSTEMS IN GENERAL PRACTICE
  • CHANGE MANAGEMENT
  • PROJECT MANAGEMENT
  • FACILITATION
  • BUSINESS PROCESS CHANGE
  • QUALITY IMPROVEMENT
  • CLINICAL DATA
  • DIGITAL SOLUTIONS
  • APPLICATION PLANNING AND IMPLEMENTATION
  • END USER SUPPORT
  • TRAINING
  • WORKSHOPS

About the role

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Digital GMS / Pharmacy Facilitator

Salary: Band 6 (£43,231 - £52,679)

Hours: 36 hours per week

Contract: Permanent

Location: Aberdeen Royal Infirmary / Dr Gray’s Elgin

An exciting opportunity has arisen for an experienced and motivated individual to join NHS Grampian as a Digital GMS / Pharmacy Facilitator

The successful candidate will play a key role in delivering a proactive Digital Facilitation service across General Practice, and Community Pharmacy within Primary Care.

The post holder will provide support in education, change management, project management and facilitation, helping clinical and administrative teams to maximise the benefits of core GP digital systems, tools and applications.

Main Responsibilities

  • Advise on appropriate business process changes to maximise use and effectiveness of clinical and administrative IT systems.
  • Promote quality improvement to enhance patient care through effective use of clinical data and digital solutions
  • Planning and implementation of new / existing end-user applications
  • Offer end user support through ad hoc training, TEAMS sessions / workshops, sharing good practice and developing digital materials.
  • Problem management Service delivery; investigating issues and supporting users through to resolution

Knowledge, training, qualifications and/or experience required to do the job:

  • Demonstratable knowledge and experience of using Digital systems within General Practice
  • Experience in managing and / or implementing a digital change within the workplace
  • Educated to degree level or equivalent work experience of General Practice.
  • Knowledge of GP clinical systems in Primary Care
  • Ability to work on own initiative and as part of a team
  • Car Driver with a full, valid UK/EU/EEA licence
  • Ability to travel between sites in Grampian

Interviews are scheduled to take place Tuesday 24th November 2026

Informal enquiries are welcome to Kyle MacKenzie by emailing kyle.mackenzie@nhs.scot

Additional Information For Candidates

AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at gram.recruitment@nhs.scot.

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

You should apply for this post by completing the application process on Jobtrain.

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  • Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.
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