Operations Management Lead -Pharmacy Services

As a member of the Pharmacy Division Senior Management Team, the post holder will be responsible for delivering the strategic aims of the Division primarily linked to operational planning and service delivery that is patient focused, safe and regulatory compliant. This will ensure smooth and efficient operations, performance and outcomes management of these high-risk activities by leading operational teams to achieve this. The role will be responsible for a portfolio of service delivery with operational service level agreements, contracts and policy, across a range of services and providers throughout the division. This post will lead on service delivery to all stakeholders within NHS Wales and externally assuring customer satisfaction and excellence identifying cost benefits and efficiencies. On behalf of the Director of Pharmacy Services this post holder will ensure that there is business continuity with strategic planning for service resilience. The role will lead on each Pharmacy Division section/department’s commercial plans and their performance with outcomes measurement and reporting to ensure they reflect the organisation’s annual delivery plan and strategies as set out within its IMTP. As a member of the Senior Management Team on behalf of the director, to strategically plan, execute and monitor all aspects of divisional projects to realise intended outcomes in line with division and organisational goals aligned to the IMTP and on behalf of clinical demand for medicines and pharmacy services. This role will lead on the business continuity planning for sufficient and robust responses to incidents and disruptions that may impact the service negatively, reducing the risks where this may occur. This includes business impact analysis, risk assessment and development of continuity plans to include emergency responses and back-up systems. The role will lead on the strategic planning for service resilience including the design of flexible and adaptable service delivery models with continuous monitoring of performance against KPI’s, updates to current systems and practices where appropriate or the implementation of new or novel solutions to manage the risks to the service maintaining risk registers, ensuring appropriate governance and escalation where appropriate. The operational manager will lead on the design and implementation of digital workflow systems and digital dashboard systems to demonstrate operational performance. At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/ NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other. For further details / informal visits contact: Name: Laura Jayne keating Job title: Director of Pharmacy Services Email address: Laura-jayne.keating@wales.nhs.uk Telephone number: 07879452213