Admissions & Support Officer

Join our dedicated Admissions Team at Sandwell College, as an Admissions Support Officer and help us deliver a smooth and welcoming admissions experience for every applicant. This is a permanent full-time role, with the opportunity to make a real impact. Key Responsibilities

• Provide excellent customer service to potential learners, staff and visitors
• Process applications efficiently and accurately, ensuring data is entered and maintained to a high standard
• Liaise with curriculum teams to organise interviews and support applicants throughout their journey
• Support key College events including open days, interviews and enrolment
• Assist with general administrative tasks including post handling, reception duties, and switchboard cover
• Handle financial transactions in line with College procedures
• Maintain confidentiality and comply with all College policies, including Health and Safety and Data Protection

Skills, Knowledge And Expertise

• We’re seeking applicants who have:
• Strong communication and interpersonal skills, with the ability to provide excellent customer service
• Previous experience in an administrative or reception-based role (preferably in education or customer service)
• Good IT skills, including proficiency in Microsoft Office applications
• The ability to work well as part of a busy team and manage multiple priorities effectively
• A positive attitude, flexibility, and attention to detail

Benefits ✅ Top-Tier Salaries – We offer sector-leading pay with some of the most competitive salaries around 🏖 Unbeatable Time Off – Enjoy 35-50 days of annual leave, plus 8 bank holidays AND extra time off at Christmas – because work-life balance is essential 🚀 Fast-Track Your Career – Take advantage of dedicated development days, career pathways, and talent schemes designed to help you grow and succeed 🚴 Cycle to Work Scheme – A healthier, greener, and more cost-effective way to commute 💆‍♀️ Exclusive Discounts on Onsite Services – Save on Bliss Hair & Beauty Salon, dog grooming, car health checks, and more 🏋 Fitness Perks – Enjoy our college gym facilities or discounted rates at local gyms to keep you feeling your best 💰 Generous Pension Contributions – We invest in your future with 23.68% employer contribution for teaching roles and 21.5% for non-teaching roles 🛍 Retail & Travel Discounts – Unlock exclusive savings on high street brands, local transport, cross-country travel. UNIDAYS, Student Beans and Blue Light Discount 📜 Free Will Writing – We’ve got your back with professional support for your future planning 💉 Free Flu Vaccine – Stay healthy and protected at no cost to you 🧘 Wellbeing Support – Access confidential counselling services and wellness platforms to support your mental and emotional health 🏆 We Celebrate You! – We recognise and appreciate your hard work with awards, recognition events, and celebration days throughout the year