Customer Advisor

This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers. As an equal opportunity employer, we welcome applications from all ages and backgrounds. Key Responsibilities

• Administer and process Dial Before You Dig requests efficiently and accurately, monitoring all incoming enquiries and responding within required timeframes. This involves reviewing proposed excavation locations against Phoenix Energy's gas network records, providing detailed asset location information, safety guidance, and appropriate documentation to contractors, utility companies, and other organisations planning ground works. You will maintain comprehensive records of all requests processed and ensure compliance with relevant procedures and industry standards for asset protection.
• Administration and planning of new gas connections to the Phoenix Energy Network is a significant part of our commitment to customer satisfaction. Your role involves contacting customers to plan jobs, liaising closely with our construction partners and outside agencies, and dealing with any enquiries and complaints relating to our construction.

Essential Education

• Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above

Essential Experience

• At least one years experience working within a customer service environment dealing with high volume telephone enquiries
• At least two years administrative experience.

Whats in it for you?

• you will receive 20 days annual leave plus 11 bank holiday (this increases with length of service).
• hours of work are Monday to Friday (no contractual weekend work).
• enrollment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%.
• opportunity for paid overtime
• life assurance whist employed by the Company.
• private medical insurance upon meeting qualifying criteria.
• free parking & staff transport to and from Belfast City Centre.

Does this sound like you? We Hope You Can SayYes To All Of The Characteristics Below - They Are In The DNA Of All Our Fantastic Employees. Are You Someone Who

• Respects diversity and behaves in an inclusive manner.
• Has a can-do attitude.
• Can evolve and adapt quickly.
• Wants to deliver positive change to the customer and communities that we serve.
• Recognises that we can achieve more through teamwork.

If this sounds like you then we definitely want to hear from you! A Little More About Us We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network. Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 263,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year. Skills Customer Service Diary Management Telephone Skills Benefits Group Life Assurance Pension Fund Paid Holidays