Housing & Wellbeing Advisor

If you’re passionate about supporting customers to sustain their tenancies, improve their wellbeing, and access the services they need to live safely and independently, this role based in Newport and surrounding areas could be a great fit for you. As a Housing & Wellbeing Advisor, you will work directly with individuals facing a range of challenges, using a compassionate and person-centred approach to build resilience, promote stability, and achieve positive outcomes. The role also involves working collaboratively with colleagues and partner agencies to deliver coordinated support and wellbeing initiatives that positively impacts overall customer wellbeing and housing stability.

About the role

As a Housing and Wellbeing Advisor, you will support customers to improve their wellbeing, strengthen their resilience, and sustain their tenancy. Working directly with individuals, you will take a compassionate, person-centred approach to help them navigate challenges such as housing-related issues, financial pressures, and mental health needs. Your focus will be on enabling customers to access appropriate support, build confidence, and achieve positive, lasting change.

Building strong relationships will be central to this role. You will work collaboratively with customers, colleagues, and external partners to deliver coordinated and meaningful support. Through effective partnership working, you will connect individuals with a wide range of services, including health providers, support agencies, and community organisations, ensuring a joined-up approach that places the customer at the heart of service delivery.

Skills and Experience Needed

We are looking for someone with experience supporting individuals within housing, wellbeing, or community-based settings, who is confident in building strong, trusted relationships with people who may be vulnerable or facing a range of barriers. You will be comfortable working collaboratively with partner organisations, managing a diverse and sometimes complex workload, and communicating with empathy and understanding.

A good understanding of trauma-informed approaches and the challenges that can affect a person’s ability to sustain their home is essential. You will also be confident using digital systems to accurately record information and stay organised in a fast-paced environment. Strong literacy and numeracy skills are important, along with a full driving licence and access to a vehicle for business use.

Perks, Benefits and a glimpse into our Codi world

This is a full‑time, permanent role with a competitive salary, along with a great package designed to support you at work and beyond.

• £35,040 per annum
• 26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
• Sick Pay, rising with length of service up to 6 months full pay after 4 years.
• Blue Light Card Eligibility giving discounts at 15,000 brands.
• Continuous professional training and development

To explore the full range of benefits, perks and rewards, visit: Careers - Codi

Who are Codi Group?

Codi is a not-for-profit with a big heart and an even bigger mission. As Wales’ largest provider of housing, care, and support, we’re here to help people live well, feel supported, and rise to their full potential.

We look after almost 25,000 homes across Wales and are gearing up to build more than 4,500 new ones in the next five years. Every day, our teams support nearly 17,000 individuals with services that make a real and uplifting difference to people’s everyday lives.

With over 3,000 passionate colleagues, Codi is a major player in the Welsh economy—powered by strong partnerships, shared values, and a genuine love for helping communities thrive.

Our name says it all: ‘Codi’ means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.

FREDIE

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact talent@codigroup.co.uk or 0300 373 5262

How do you apply?

If you have the skills and experience required, please follow the prompts to apply now. Interviews are planned for 9th July 2026 in our Newport office, so don’t delay in applying.