Field Service Engineer

Our client is looking for a Field Service Engineer to join their team. The position involves working remotely from home and occasionally from the head office, with travel to customer sites as required. The ideal candidate will have a mix of technical expertise, customer focus, and self motivation ideally with experience in the engineering / electrical industry and knowledge of industrial instrumentation.

What We’re Looking For

• Background in engineering or electrical-related industry, ideally with a recognized technical or engineering qualification.
• Experience with industrial instrumentation commissioning, servicing, or maintenance is an advantage.
• Strong understanding of electronics and mechanical systems, with the ability to quickly learn new products.
• Excellent customer service skills and ability to communicate technical information clearly.
• Self-motivated, organized, and able to work independently as well as part of a team.
• Proficiency in Microsoft Office programs (Word, Outlook, PowerPoint, Excel).
• Full, clean driving licence.
• Commitment to working in compliance with ISO 9001:2015 quality standards.

Responsibilities

• Commission new equipment and systems.
• Service and maintain existing systems.
• Train customers on operation, calibration, and fault-finding procedures.
• Provide technical support via telephone, advising on fault diagnosis and solutions.
• Arrange on-site visits as needed to resolve technical issues.
• Share application insights with colleagues to help resolve recurring challenges.
• Participate in initiatives to continuously improve service quality.
• Maintain professional, customer-focused interactions.
• Collaborate effectively with colleagues, both remotely and in-office.
• Accurately record and store activity and customer interaction data.
• Plan and manage time efficiently to meet service targets.