Customer Data Specialist

Base Location: You'll be expected to spend 50% of your working week in one of the following locations - Dublin, Reading, Cardiff or Glasgow Salary: £35,200 - £52,800 or €49,400 - €74,200 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options available The role You’ll be responsible for transforming complex internal and external datasets into structured, reliable, and actionable insight. This includes working with raw data, data bricks and semantic models, applying data modelling and manipulation techniques, ensuring data integrity, and building and maintaining dashboards and reporting tools used across the directorate and the wider business. You’ll transform complex datasets from across Ireland and Great Britain into actionable insights that drive evidence-based decision-making, supporting product & propositions, marketing, communications, insights and sustainability teams. You will

• Source and transform complex datasets from internal data sources and external bodies, ensuring data integrity and building robust data tools.
• Deliver high-quality data visualizations and modelling that translate market trends and customer behaviour into actionable insights for strategic decision-making.
• Support the measurement of key directorate metrics (including ROI, CPA, and churn), providing real-time visibility to ensure all activity is aligned with commercial objectives.
• Act as the directorate’s data subject matter expert, championing best practices in data governance and embedding a performance-oriented, data-centric culture across the business.

You have

• A degree in Data Science, Analytics, or a related field, supported by demonstrable experience managing large, complex datasets and data lakes in a commercial or marketing environment.
• Advanced proficiency in SQL and Python for data extraction and modelling, alongside hands-on experience with Microsoft Azure (or similar cloud platforms), Databricks, and semantic models.
• Proven skill in designing and maintaining automated dashboards using Power BI, with a focus on translating complex data into clear, actionable insights for non-technical stakeholders.
• A deep understanding of marketing performance metrics (ROI, CPA, Churn, CLV) and the ability to integrate external regulatory or market research (e.g., CRU, Ofgem, ESRI) into internal performance benchmarking.
• Strong knowledge of data governance and GDPR compliance, paired with experience in Agile/Scrum environments and the ability to manage multiple reporting streams in a fast-paced, cross-functional setting, working across multiple jurisdictions (ROI, NI & GB).

About SSE SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. SSE Energy Customer Solutions serves over 1.3 million households and businesses across the UK and Ireland. We help our customers accelerate their net zero ambitions by providing energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. Flexible Benefits To Fit Your Life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on andrew.elder3@sse.com / 01738 340826 to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.