International Payroll Specialist

About sales-i UK Ltd., a SugarCRM Company

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

We are looking for a detail-driven and proactive International Payroll Specialist to join our growing team based in Solihull. In this role, you will manage international payroll processes across multiple countries, with a focus on the United Kingdom, Germany, France, Canada, and Australia, while supporting additional countries as needed through our employer of record arrangement. You will work closely with our payroll partner, Deel, internal HR, and Accounting teams to ensure accurate, timely, and compliant payroll operations globally. The role requires 3 days in the office/ week.

Key Responsibilities:

• Manage end-to-end payroll processing across multiple countries, ensuring accuracy, timeliness, and compliance with local laws and regulations.
• Serve as the primary liaison with our payroll partner, Deel, for data submission, validation, issue resolution, and process improvements.
• Review, reconcile, and approve monthly payroll reports and coordinate timely salary payments.
• Maintain and update employee payroll records, including new hires, terminations, salary adjustments, bonuses, and statutory changes.
• Ensure compliance with statutory reporting requirements, including tax filings, pension contributions, and other employer obligations, especially in the UK, Germany, and Australia.
• Collaborate with HR, Finance, and Legal teams on cross-functional initiatives, including new country expansions, audit preparation, and process enhancements.
• Respond promptly and professionally to employee inquiries related to pay, taxes, and deductions.
• Support payroll-related projects, process improvements, and implementation of new tools or enhancements in collaboration with Deel.
• Assist in the preparation for and participation in internal and external audits.
• Stay informed about changes to international payroll laws, tax regulations, and best practices.

Qualifications:

• 3-5 years of payroll experience, including international payroll administration.
• Strong working knowledge of UK payroll requirements, with additional experience in Germany and Australia highly desirable.
• Hands-on experience using a global payroll platform, ideally Deel (or similar providers like Papaya Global, Remote, etc.).
• Familiarity with local statutory requirements, tax regulations, pension schemes, and benefits in key countries.
• Proficiency in HRIS and payroll systems; strong Excel skills required.
• Excellent attention to detail, organizational, and analytical skills.
• Strong written and verbal communication skills; ability to collaborate effectively across departments and cultures.
• Ability to work independently, manage deadlines, and prioritize effectively.
• Bachelor's degree in Accounting, Finance, Business Administration, Human Resources, or equivalent experience preferred.
• Payroll certifications (e.g., CIPP, CPP, or equivalent) a plus.