Project Delivery Lead

Company DescriptionTelefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Job Description Role Purpose The Project Delivery Lead is a mid-to-senior tier position within the EHS Programme Framework, designed for project professionals who have mastered the fundamentals and are ready to step into a leadership capacity. This role is specifically tailored for our most complex work, moving beyond simple task execution to take full ownership of project direction and strategic leadership. You will be expected to navigate "grey areas" where no established manual exists, leading project resources, clients, and internal stakeholders through periods of turmoil and challenge. Key Responsibilities

• Strategic Leadership: Transition from managing daily tasks to leading project resources and defining the strategic direction of complex delivery environments.
• High-Level Stakeholder Management: Proactively lead engagement at senior levels, acting as the "centre of gravity" for multiple internal and external teams to ensure alignment with EHS priorities and broader UK&I and Madrid strategies
• Complex Problem Solving: Apply expert critical thinking to "grey area" challenges, providing the Senior Management Team (SMT) with well-formed recommendations and strategic solutions
• Proactive Risk Neutralisation: Lead workstreams through complex issues with ease, navigating and neutralising risks before they manifest.
• Outcome-Driven Delivery: Translate delivery excellence into clinical value for clients and commercial benefits for the EHS business
• Governance & Logic: Ensure every project maintains an articulate audit trail where decision-making logic is self-evident, following robust project governance principles.
• Acceptance & Knowledge Transfer: Lead the process for Acceptance into Service and Knowledge Transfer on the new technologies your projects are implementing.

Experience & Qualifications

• Extensive Experience: of demonstrable success managing the delivery of technology-based projects using waterfall or agile methodologies.
• Proven Track Record: Substantial and evidenceable experience in managing and leading complex, large-scale projects.
• Professional Mastery: Must hold a PRINCE2, APM, or MSP qualification.
• Commercial & Business Acumen: Strong business acumen with natural commercial awareness and a deep understanding of the dynamics of project work.
• Stakeholder Influence: Proven experience in managing high-level client relationships and managing external stakeholders

Core Competencies & Strategic Focus

• Strategic Engagement: Aligned with broader UK&I and Madrid strategies, staying connected to the "beat of the business" to anticipate strategic shifts.
• Transitioning Leadership: Focused on the shift from managing tasks to leading people and defining project direction.
• Proactive Risk Neutralisation: Leads workstreams through complex issues with ease, navigating and neutralising risks before they manifest.
• Impact & Delivery: Focused on outcomes, translating delivery excellence into clinical value for clients and commercial benefits for the business.
• Governance Excellence: Demonstrates experience working with robust Project Governance principles and outstanding attention to detail.

Behavioural Expectations

• High Autonomy & Critical Thinking: A highly autonomous manager who applies critical thinking to "grey areas" where no established manual exists.
• The "Lynchpin" Role: A natural communicator, capable of delivering formal presentations and acting as the centre of gravity for multiple internal and external teams.
• Integrity & Brand Ambassadorship: Acts as an active ambassador of the brand, fostering a team culture underpinned by integrity and mutual respect.
• Problem-Solving Mindset: A "can-do" attitude that seeks to overcome problems and does not simply escalate first.
• Team Empowerment: A team player who leads by example, empowers people, and supports individuals when needed.

Qualifications Additional Information At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.