User Researcher

This is TDS

We are a global software consultancy specialising in providing highly skilled experts to meet our clients' business needs. At Test Driven Solutions, we excel in driving both from the ground up development as well system modernisation projects, leveraging the latest cutting-edge technologies to deliver outstanding results.

We operate across both private and public sectors. We are serving industries such as banking and financial services, government, healthcare, gaming, education, broadcasting, property, manufacturing and renewable energy organisations. We are continually growing as a business, securing new client wins and advancing ongoing internal projects.

Test Driven Solutions is committed to supporting the next generation of IT professionals by providing interns and graduates with opportunities to establish themselves within the industry.

What's it like working here

At TDS we uphold clear and unwavering values, fostering a community-oriented ethos that encourages close collaboration across our diverse disciplines. We hold regular team meet-ups, both online and in person, and monthly company wide social events. In addition, we organise company away weekends, which have previously taken us to cities like Amsterdam, Dusseldorf, Riga and Dublin. These trips offer the team a chance to unwind and strengthen connections outside of the office. It is important to us to create an environment where strong connections are built and camaraderie is nurtured within our team.

Offering full hybrid working patterns to align with today’s flexible work environment, our team is spread across the UK, with members based in and around Newcastle, Edinburgh, Glasgow, Perth, Inverness, Birmingham, and London. We are proud to have our modern UK headquarters on the Quayside in Newcastle’s city centre, with stunning views of the Glass House. This office serves as a central base of work for everyone, providing a collaborative space for our team when they come together. In January 2026, we opened an office in Edinburgh for our Scottish team to collaborate.

Additionally, we have teams located in our international office regions in Wrocław, Poland, and Calgary, Canada, creating a truly global workforce. This distributed team structure fosters strong connections and collaboration, regardless of location.

What you will be involved in

• Planning and conducting user research to understand the needs, behaviours, and experiences of people using digital services.
• Selecting appropriate research methods such as interviews, usability testing, surveys, and observational studies.
• Analysing and synthesising research findings into clear, actionable insights.
• Sharing research outcomes to inform service, content, and interaction design decisions.
• Working collaboratively with stakeholder, UCD and product development teams.
• Advocating for user-centred design across multidisciplinary teams.
• Supporting continuous testing and improvement of services throughout delivery.
• Ensuring research activities follow ethical, safeguarding, and data protection standards.

Technical Requirements

• Experience planning and conducting qualitative and/or quantitative user research.
• Knowledge of a range of research methods and when to apply them.
• Ability to analyse research data and communicate insights clearly.
• Experience designing and running usability testing.
• Understanding of accessibility and inclusive research practices.
• Experience working in agile or iterative delivery environments.
• Ability to recruit and engage diverse participant groups.
• Familiarity with research tools, recording methods, and insight reporting techniques.

Desired skills

• Experience contributing to research strategies, standards, or repositories.
• Strong stakeholder communication and collaboration skills.
• Strong analytical and critical thinking skills.
• Attention to detail and empathy for diverse user needs.
• Ability to work effectively in multidisciplinary teams.
• Previous experience working for a consultancy.
• Proven ability to influence, inform and support other team members as well as stakeholders.

Benefits

• 25 days holiday + Bank holidays
• Hybrid/Remote work and flexible working hours
• Contributory pension scheme (Salary sacrifice available)
• Progression opportunities/Paid certificates
• Discretionary Bonus Scheme
• BUPA Health & Dental care
• Perkbox benefits/discount scheme
• City centre office location
• Macbook Pro/Windows Machine provided
• Monthly company socials
• Cycle to work scheme
• Company away weekend (Previously we have been to Amsterdam, Dusseldorf, Riga and Dublin)
• TDS Merchandise