Company Description The Travel Business is a full-service, fully bonded travel agency based in Newport, offering financial protection through the Travel Trust Association (TTA). The agency arranges flights, holidays, and cruises for personal, business, and corporate clients to destinations worldwide. It specializes in detailed itinerary planning, including hotels, car hire, restaurants, conference facilities, airport transfers, and qualified guides. The Travel Business also designs bespoke trips, such as destination weddings, luxury honeymoons, round-the-world journeys, and family holidays to places like Disneyland. As agents for a wide range of major tour operators and cruise lines, the agency provides clients with diverse options and competitive packages.
Role Description This is a part-time, on-site Travel Agent role located in Newport. The Travel Agent will assist clients in planning and booking flights, holidays, cruises, and complete travel itineraries, including hotels, car rentals, and transfers. Responsibilities include handling reservations, providing personalized customer service, preparing travel quotations, and processing payments in line with company policies. The role involves coordinating with tour operators and cruise lines, managing booking changes or cancellations, and ensuring accurate travel documentation. The Travel Agent will also support sales activities by promoting suitable travel products and helping maintain client relationships.
Qualifications
- Candidates should possess skills in travel reservations and travel arrangements, including coordinating flights, accommodation, and itinerary components.
- Candidates should possess strong customer service skills to provide clear information, resolve issues, and deliver a positive client experience.
- Candidates should possess skills related to car rental bookings and ground transportation coordination.
- Candidates should possess sales skills, including the ability to identify client needs, recommend appropriate products, and close bookings.
- Relevant experience in a travel agency or hospitality environment is beneficial.
- Knowledge of major travel suppliers and cruise lines, as well as basic geography and popular destinations, is an advantage.
- Strong attention to detail, organizational skills, and the ability to manage multiple bookings simultaneously.
- Competence with reservation systems, online booking tools, and standard office software.
- Effective verbal and written communication skills, with a professional and inclusive approach to working with diverse clients.