Programme Support Officer

Purpose of job:

• To provide project management, change management performance management and management information support, ensuring activities are delivered to agreed standards, including maintaining project documentation.
• To support statutory requirements for national reporting. This will include being responsible for and supporting the collection, monitoring, verification and reporting of performance data.
• To support the development and delivery of specified system, software and reporting improvements that will support the Council's performance culture.
• To ensure that Performance Services activities deliver to Time, Cost and Quality and ensure that benefits are realised in line with Business Cases.

Main Activities & Responsibilities:

• Provide routine and ad hoc reports for managers and elected members, in line with deadlines and at the required quality level, ensuring the Council manages its business based on the best available information.
• Assist in the development of specific management information systems/processes/data sets/service plans, including development of directorate, service, and team level performance measures for specified areas, and lead the annual process for reviewing and updating these measures.
• Assist in the implementation of frameworks for reporting routine, trend and equity information for designated services, working in partnership with operational managers to define their routine information requirements and determine the best means of providing this.
• Provide an information service to staff, managers and outside organisations requiring statistical data or management information on topics relevant to the work of designated service areas within the Council.
• Collate data to prepare statutory information and returns for external regulators, following complex templates and formats.
• To provide analysis of complex national and local data sets, including national and regional benchmarking, to inform the Council's performance and policy development.
• To undertake detailed investigation of specific aspects of performance data as required.
• To contribute towards the efficient and effective communication of performance information to Elected Members, senior managers, staff, and the public.

EXPERIENCE: It is essential that the post holder has:

• Considerable experience of successfully supporting and delivering projects, change or improvement activities, preferably working within local government or the public sector.
• Considerable experience of stakeholder engagement.
• Demonstrable experience in developing and implementing robust performance management systems.
• Considerable experience of promoting a culture of continuous improvement
• Considerable experience of producing management information and performance reports
• Considerable experience of using computer systems and software to include:
• Complex databases
• Complex spreadsheets
• Word Processing
• Report generators

KNOWLEDGE, SKILLS AND ABILITIES: It is essential that the post holder has:

• Detailed knowledge of the statutory reporting and performance requirements within Corporate Services to include risk and performance, Adults and Childrens Social Care, Education, Community Services and Partnerships and Economy.
• Detailed knowledge of performance management techniques, including data quality, data management, confidentiality and reporting techniques.Working knowledge and understanding of Local Government approaches to performance management.Ability to collate and organise data from a variety of sources both computerised and manual, and to work at speed with a high degree of accuracy, including the ability to manipulate and interpret complex dataWorking knowledge of financial management.Knowledge of resource issues and implications of managing multi-faceted projects and activities.Proven ability to work on their own initiative think independently and set own goals and agenda.Excellent interpersonal and communication skills and the ability to establish positive and productive relationships with managers, staff and external agencies at all levels.Proven ability to work in a systematic and structured manner including the ability to organise and plan whilst prioritising between competing demands.Excellent written and presentation skills including the ability to develop reports or present complex information to a variety of stakeholders.Proven ability to work in a corporate environment and in a partnership environment.Have an awareness of political sensitivities.A creative, pragmatic, and analytical approach to problem solving.Ability to operate under pressure and deliver Performance Services activities to strict deadlines whilst dealing with multiple demands and unexpected situations.

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