Guest Experience Supervisor

Additional InformationJob Number 26050517 Job Category Rooms & Guest Services Operations Location Aloft by Marriott London Excel, One Eastern Gateway Royal Victoria Dock, London, London, United Kingdom, E16 1FRVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Aloft olarak, alışık olduğunuz otellerden olmamakla birlikte kibirli de değiliz. Amacımız misafirlerimize isteklerini gerçekleştirebilecekleri rahat bir ortam sağlamak. İster köpeklerini yürüyüşe çıkardıktan sonra bir şeyler içmek için geri dönüyor ister iş arkadaşlarıyla yaptıkları toplantılarla geçen bir günü bitiriyor ister ailelerini, arkadaşlarını veya en sevdikleri müzik grubunu görmek için şehri ziyaret ediyor olsunlar, misafirlerimize modern bir tasarım ve karaktere sahip, başkalarıyla ve çevrelerindeki alanla bağlantı kurabilecekleri bir merkez sunuyoruz. Çizginin dışına çıkmaktan korkmayan, kendini ifade edebilen ve kendinden emin insanlar arıyoruz. Başkalarıyla bağlantı kurma fırsatları sizi heyecanlandırıyorsa, Aloft Hotels tam size göre bir yer. Aloft Hotels'a katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin , amacınızı gerçekleştirmeye başlayın , mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın.